{"id":2941119,"url":"https://alion.io/job/silvi-materials-dispatchercsr","title":"Dispatcher/CSR","company":{"id":2643716,"name":"Silvi Materials","domain":"silvi.com","url":"https://alion.io/company/silvi-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fairless Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T17:19:33Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T06:43:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nTitle of Position: Customer Service Representative/ Dispatcher\nLocations: Fairless Hills, PA or Hatboro, PA\nIndustry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short- and Long-Term Disability, Life Insurance, Tuition Reimbursement, Overtime as needed.\nSilvi Materials has been expanding our “A” Team of employees since 1947! Our team has grown to 15+ companies, employing over 950 people across 30+ locations in Southeastern Pennsylvania, New Jersey, and North Carolina. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspectives of each new member of our team.\nWhat does Silvi Materials offer you, you may ask?\nPhenomenal Benefits: Medical, Vision, Dental, Prescription, Vacation, Paid Holidays, and so much more!\nYour future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build a great retirement! \nGrowth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there!\nSo, what does a Silvi Materials Customer Service Rep/Dispatcher do?\nThe primary responsibility of this position is to provide customer service to clients relating to the construction and concrete industry as well as aiding in the dispatch of ready-mix trucks to their sites. In addition, the position will handle sales and take customer product orders. The Customer Service/Dispatcher must be able to solve practical problems, communicate effectively and decisively with drivers, customers and with all levels of the organization.\nPosition Essential Functions Responsibilities\nOrder Management - Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details.\nDispatch Coordination - Schedule and dispatch ready-mix trucks to job sites based on order priority, truck availability, and delivery timelines.\nCustomer Communication - Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships.\nLogistics Planning - Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays.\nProblem Resolution - Troubleshoot delivery challenges such as jobsite delays, traffic issues, equipment breakdowns, or mix adjustments.\nProduction Coordination - Communicate with batch plant operators to ensure timely loading and accurate mix production.\nTicketing & Documentation - Generate delivery tickets, verify order details, and maintain accurate records for billing and compliance.\nSafety Compliance - Ensure all dispatch activities follow DOT regulations, company safety policies, and jobsite requirements.\nSystem Monitoring - Use dispatching software to track orders, truck status, delivery times, and performance metrics.\nTeam Collaboration - Work closely with drivers, plant managers, sales teams, and quality control to ensure smooth daily operations.\nQuality Support - Communicate customer requests for slump changes, additives, or mix adjustments to QC and production teams.\nDaily Reporting - Prepare end-of-day summaries, delivery logs, and operational reports as required.\nQualifications\n2+ years of customer service, inside sales, dispatch support, or related experience preferred\nValid Driver's License \nExperience in construction materials, trucking, logistics, ready mix, aggregate, or related industries is strongly preferred\nStrong communication and interpersonal skills\nAbility to multitask and prioritize in a high-volume, fast-paced environment\nDetail-oriented with strong data entry accuracy\nProficiency in Microsoft Office and dispatch/order management systems\nAbility to work extended hours, and occasional weekends as needed\nThis person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus)\nBe well-organized.\nHave strong customer service skills.\nDispatching experience is a plus.\nExperience in the concrete/construction industry is also a plus.\nStrong communication and interpersonal skills\nExcellent organizational skills and attention to detail\nAbility to manage multiple priorities in a fast-paced environment\nStrong problem-solving skills and ability to remain calm under pressure\nProficiency in Microsoft Office and order entry/customer management systems\nAbility to work collaboratively with operations, dispatch, drivers, and sales teams\nBasic understanding of sales processes, customer account management, and service follow-up preferred\nNo smoking is permitted on or within company property, including inside trucks, buildings, or anywhere on the premises.\nPhysical Requirements\nIn a typical work setting, people in this job:\nLift 20 pounds regularly on occasion.\nUse one or two hands to grasp, move, or assemble objects\nStand for long periods of time.\nKneel, stoop, crouch, bend, stretch, twist or crawl.\nHear sounds and recognize the difference between them.\nSee details of objects that are less than a few feet away.\nSee differences between colors, shades, and brightness.\nSilvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, 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