{"id":3718229,"url":"https://alion.io/job/silvi-materials-it-intern","title":"IT Intern","company":{"id":2643716,"name":"Silvi Materials","domain":"silvi.com","url":"https://alion.io/company/silvi-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fairless Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Incident Management","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Outlook","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-11-04T01:38:21Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T12:27:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nTitle of Position: IT Intern- Summer 202\nLocation: Fairless Hills, PA + Travel\nSilvi Materials has been expanding our “A” Team of employees since 1947! Our team has grown to 15+ companies, employing over 950 people across 30+ locations in Southeastern Pennsylvania, New Jersey, and North Carolina. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspectives of each new team member. Through a combination of growth and acquisitions, Silvi Materials has become one of the largest manufacturers and suppliers of concrete products in the Northeast, US. Today, Silvi Materials manufactures concrete at multiple state locations and supplies those plants with materials from Silvi-owned mining operations and a deep-water port facility.\nAs a Silvi Materials IT Intern, you will have the opportunity to tap into the world of concrete/construction materials. You will report to our experienced IT Director during your 10-12-week experience.\nSo, what does an IT Intern do?\nUtilize the service desk tool to record and manage all incidents reported by internal employees.\nCategorize and prioritize incidents based on their severity and impact on business operations.\nProvide initial analysis and troubleshooting to identify the root cause of incidents.\nEscalate complex incidents to the appropriate teams or technician for further investigation and resolution.\nEnsure timely and accurate updates to incident tickets, documenting all relevant information and actions taken.\nParticipate in knowledge sharing activities, contributing to the continuous improvement of processes and documentation.\nAssist with basic IT tasks, such as software installations, hardware maintenance, and user account management.\nQualifications\nActively pursuing a bachelor's degree in IT, Computer Science, or a related field (preferred).\nPrior experience working in an IT help desk or in a similar IT capacity is highly desirable.\nFamiliarity with service desk tool or incident management systems is a plus. \nStrong experience with Microsoft Excel and other Office 365 Products (SharePoint, Word, Outlook, Teams)\nStrong problem-solving skills and the ability to think analytically.\nExcellent communication skills, both verbal and written.\nA proactive and customer-centric approach to handling incidents and requests.\nWillingness to learn and adapt to new technologies and processes.\nPhysical Demands\nIn a typical work setting, people in this job:\nLift 20 pounds regularly and up to 50 pounds on occasion.\nUse one or two hands to grasp, move, or assemble objects\nStand for long periods of time.\nKneel, stoop, crouch, bend, stretch, twist or crawl.\nHear sounds and recognize the difference between them.\nSee details of objects that are less than a few feet away.\nSee differences between colors, shades, and brightness.\nSilvi Materials does not discriminate 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