{"id":3036032,"url":"https://alion.io/job/simcorp-application-production-support-consultant-rotational-shifts","title":"Application Production Support Consultant (Rotational Shifts)","company":{"id":867,"name":"SimCorp","domain":"simcorp.com","url":"https://alion.io/company/simcorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":53,"ghost_share":0,"stale_share":0.396,"repost_share":0.038,"time_to_fill_p50_days":59,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-21T21:24:12Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-04T16:55:52Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Application Production Support Consultant (Rotational Shifts)\nWHAT MAKES US, US\nJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!\nAt its foundation, SimCorp is guided by our values - Caring, Customer success-driven, Collaborative, Curious, and Courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.\nIf you like what we’re saying, keep reading!\nWHY THIS ROLE IS IMPORTANT TO US\nAt SimCorp, delivering reliable and high-quality services is essential to maintaining the trust of our clients and supporting their critical business operations.\nAs a Service Delivery Consultant, you will be part of a global service delivery environment responsible for supporting business-critical applications and ensuring smooth day-to-day production operations. You will play an important role in monitoring services, responding to alerts and client requests, troubleshooting production issues, and working with internal teams to restore and improve services.\nThis role provides an opportunity to combine technical problem-solving, service management and client communication while working with colleagues and clients across different geographies. Experience within banking, financial services or capital markets will be an advantage.\nWHAT YOU WILL BE RESPONSIBLE FOR\nMonitor production applications, emails, system alerts, service requests and support tickets, ensuring timely investigation and follow-up\nTroubleshoot and resolve application and production support issues, escalating to relevant technical or functional teams when required\nUse PL/SQL for troubleshooting, data analysis and investigation of application-related issues.\nDevelop, maintain or execute PowerShell scripts to support operational activities, monitoring and process automation.\nSupport service delivery activities in line with agreed SLAs and service management processes.\nWork within an ITIL-based service management environment, including areas such as Incident, Problem, Change and Service Request Management.\nCollaborate with internal technical, functional and infrastructure teams to investigate and resolve production issues.\nCommunicate clearly with clients and internal stakeholders regarding incidents, service requests, progress and resolution.\nMaintain accurate documentation, support records, operational procedures and client-facing information.\nReview recurring operational issues and contribute to root-cause analysis and continuous service improvement.\nParticipate in client and internal service meetings, provide operational updates and follow up on agreed actions.\nSupport implementation of service improvements, application changes and new or enhanced services.\nWork effectively in a global delivery environment, collaborating with teams and stakeholders across multiple geographies.\nWHAT WE VALUE\nWe are looking for someone who combines a production-support mindset, technical capability and strong communication skills.\nTechnical and service capabilities\nHands-on experience with PL/SQL, including the ability to investigate and troubleshoot application/data-related issues.\nExperience with PowerShell scripting for operational support or automation.\nPractical understanding of production/application support, including monitoring, incident investigation, service requests and ticket management.\nUnderstanding of ITIL principles and service management processes. ITIL certification is beneficial but not mandatory.\nExperience supporting business-critical applications in a production environment.\nExperience with monitoring and ticketing/service-management tools is an advantage.\nBusiness and industry experience\nPrevious experience in banking applications or financial services technology is highly desirable.\nExposure to capital markets, investment management or financial services would be an advantage.\nExperience working within large IT/service organizations, consulting firms or similar global delivery environments is valuable.\nExperience supporting clients or teams across multiple countries or geographies is preferred.\nPersonal qualities\nExcellent verbal and written communication skills, with the ability to communicate technical issues clearly to both technical and non-technical stakeholders.\nStrong analytical and troubleshooting skills with a structured approach to problem solving.\nA strong customer and service-oriented mindset.\nAbility to take ownership of issues and drive them toward resolution while involving the appropriate teams when necessary.\nComfortable working collaboratively within a global and multicultural environment.\nProactive approach to identifying recurring issues and opportunities to improve service quality and operational efficiency.\nOTHER REQUIREMENTS\nFlexibility to work in rotational shifts (6AM-3 PM IST & 2-11 PM IST)\nWilling to work on weekends and holidays\nHybrid working arrangements (at least 2x a week in the office)\nBENEFITS\nGlobal hybrid work policy - We ask you to work 2 days a week from the office. If you choose you can work remotely the other days. Of course, you are welcome at the office if that is your preference. \nCulture - Inclusive and diverse company culture.\nWork-life balance - We believe that an equilibrium between professional responsibilities makes us all the best version of ourselves, both in private life and as colleagues in the workplace.\nEmpowerment - We believe that all voices are valuable and must be heard. You will be involved in shaping our work processes.\nCareer & Growth - Simcorp does offer opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.\nNEXT STEPS\nPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photos, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.\nIf you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.\nWe are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.\nWHO WE ARE?\nFor over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, education, professional experiences, ages, and backgrounds.\nSimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.\nSimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. 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