{"id":2038315,"url":"https://alion.io/job/simcorp-lead-service-delivery-consultant-2","title":"Lead Service Delivery Consultant","company":{"id":867,"name":"SimCorp","domain":"simcorp.com","url":"https://alion.io/company/simcorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":55,"ghost_share":0,"stale_share":0.455,"repost_share":0.018,"time_to_fill_p50_days":54,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy","Trieste, Italy","Pistoia, Italy"],"countries":["IT"],"hiring_countries":["IT"],"hiring_countries_total":1,"salary":{"min":40960,"max":61440,"currency":"EUR","period":"year","gross":null,"usd_annual":68728},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T16:58:32Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T02:09:00Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Team Care is looking for a new consultant with SimCorp Dimension experience to join the SimCorp office in Italy (Milano/Pistoia/Trieste).\nService Delivery Consultants are experienced professionals who play a key role in supporting and enhancing SimCorp clients by delivering best-practice market solutions and deploying services that optimize the use of SimCorp Dimension and beyond.\nIn this role, you will engage with clients and subject-matter experts across the globe. Our consultants deliver Front-to-Back solutions, manage incidents and problems, and implement small changes or enhancements to existing and future client workflows. Your work will contribute directly to increased automation, improved end-user experience, and overall client satisfaction.\nWHAT YOU WILL BE RESPONSIBLE FOR\nAs a Lead Service Delivery Consultant, you will:\nServe as the primary point of contact for our clients regarding production support and overall customer relationship management. \nProvide live support for resolving problems and issues which occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients. \nFulfil application configuration maintenance and enhancement requests and the daily operations requests of the applications (including monitoring and troubleshooting). \nAssess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements. \nCo-operate closely with SimCorp colleagues and the SimCorp clients to prioritize and provide best-practice solutions. \nAdvise and service our clients by providing best practice market solutions related to the usage of SimCorp Dimension in an optimal, future-oriented way. \nImplement additional functionality in SimCorp Dimension for existing customers also addressing issues in new areas of expertise to fulfil our clients’ demand for additional, value-adding functionality. \nCo-operate closely with other professionals within SimCorp to share knowledge and ensure efficient solutions for the clients. \nContribute to knowledge transfer by conducting training or ad-hoc coaching and developing new training to ensure the clients use the software in an optimal way. \nContribute to wider policy making including the development of practices, processes and procedures, and provide input to the strategic direction of the function. \nWork on the EMEA shift, with occasional weekend and public holiday duties. Extended hours may also be required at times. \nWHAT WE VALUE\nThis position is an opportunity for current SimCorp employees with hands-on SimCorp Dimension knowledge. We appreciate the experience and perspective our internal talents offer.\nEducational background in finance or economics \nKnow-how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows \nExperience with SimCorp Dimension solutions \nMinimum 8 years’ experience within asset management, insurance, superannuation funds, funds management, or custodian \nBroad knowledge and solid experience in financial issues - theoretical as well as practical \nStrong skills in managing and prioritizing multiple tasks simultaneously \nA proactive, service-minded approach with a natural drive for problem-solving; enthusiastic, committed, solution-focused, and able to perform well under pressure \nExcellent client communication, presentation and consulting skills \nProven record of delivering high client satisfaction \nAbility to work well in a time-sensitive situation \nTeam spirit and a desire to share your knowledge \nFluency in English, additional language abilities would be of advantage \nBENEFITS\nFlexible working hours and hybrid model\nHealth insurance and pension plan connected to labor agreement \n13th and 14th-month pay\nTicket restaurant (8,50 EUR per working day) \nProfessional training and courses provided by SimCorp\nPossibility to develop your career in an international environment \nIntegration events and health-related initiatives \nUp to 20 remote workdays abroad per calendar year \nThe salary range for this position is between 40 960 and 61 440 EUR RAL in base compensation, under the CCNL Commercio framework. Additionally, employees are eligible to benefits including health care, leave, and retirement plans. Total compensation, including possible bonuses, may vary depending on role, location, department, and individual performance.\nVisit our career pages to learn more about working at SimCorp: www.simcorp.com/career\nNEXT STEP\nPlease send us your application in English via Workday. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.\nFor any questions you are welcome to contact Hanna Brzózka, Lead Talent Acquisition Partner,  .\nWe are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.","description_format":"text","description_chars":5462,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Flexible schedule","Health insurance","Retirement plans"],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Real Estate","Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-07T16:58:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":14,"expected_fill_days":54,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":68728,"is_top_pay":false},"html_url":"https://alion.io/job/simcorp-lead-service-delivery-consultant-2","json_url":"https://alion.io/job/simcorp-lead-service-delivery-consultant-2.json","meta":{"generated_at":"2026-10-22T10:57:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8484,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":867},"rest":"https://alion.io/mcp/rest/get_company?id=867"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimcorp-lead-service-delivery-consultant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimcorp-lead-service-delivery-consultant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimcorp-lead-service-delivery-consultant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simcorp-lead-service-delivery-consultant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimcorp-lead-service-delivery-consultant-2"}]}