{"id":3790695,"url":"https://alion.io/job/simcorp-platform-support-analyst-2","title":"Platform Support Analyst","company":{"id":867,"name":"SimCorp","domain":"simcorp.com","url":"https://alion.io/company/simcorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":53,"ghost_share":0,"stale_share":0.396,"repost_share":0.057,"time_to_fill_p50_days":59,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Postman","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Swagger","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T23:42:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"WHAT MAKES US, US\nJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!\nAt its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.\nIf you likewhat we’re saying, keep reading!\nWHY THIS ROLE IS IMPORTANT TO US\nThis is a unique opportunity for a technically curious candidate to launch their career in an important operational role while building a clear path into Site Reliability Engineering (SRE). As an Analytics Operations Analyst (SRE Track), you’ll be at the heart of SimCorp’s SaaS platform, ensuring the timely and accurate execution of client analytics workflows. You’ll gain deep exposure to real-time issue triage, client data processing, and platform monitoring, while progressively developing the skills needed to transition into engineering.\nIf you're interested in finance and technology, and eager to grow into a technical role that shapes platform reliability and automation, this role offers the ideal starting point\nWHAT YOU WILL BE RESPONSIBLE FOR\nThe Analyst will be joining a highly productive, entrepreneurial team within a global organization. This role offers a valuable chance for someone with technical aptitude to assist SimCorp’s Axioma Risk clients within the Analytics Operations department. After a comprehensive training program, we expect you to:\nOversee client processing, perform initial investigation and resolution of issues where possible, and escalate to second-line support via our Incident process when needed \nWork closely with the global Analytics Operations and Managed Services team to provide a seamless round the clock service for our clients (Hong Kong, India, Europe and Americas) \nContribute towards and improve dashboards and alerting capabilities to automate client process monitoring \nLiaise with Global teams to follow up on Incidents and drive enhancements to improve system stability and performance \nAs you grow:\nDrive requirements to improve batch tracking and monitoring capabilities for a range of stakeholders\nAssist in developing monitoring and automation tools to reduce manual effort \nContribute shifting toward a proactive, SRE-led model focused on platform stability and proactive incident prevention \nHelp evolve observability and alerting strategies in collaboration with Release Quality Team \nParticipate in incident post-mortems, root cause analysis and their long-term resolutions \nMaintain runbooks and documentation to standardize support workflows \nWHAT WE VALUE\nWe expect you to be good at several of the following and be able to - and interested in - learning the rest.\nExperience monitoring, diagnosing, and resolving infra/production issues on a SaaS technology platform, including RCA\nExperience using monitoring tools such as Kibana and Grafana, and APM tools such as Datadog\nExperience with Incident management and cross-team collaboration\nFamiliarity with Cloud technology and terminology (Azure preferred)\nBasic understanding of Kubernetes problem solving\nScripting experience with PowerShell/Python\nFamiliarity with REST APIs using Postman/Swagger\nExposure to SQL for client jobs analysis and review is favourable (supporting skill, not core to the role)\n1-4 years prior experience in similar field with Bachelor’s / in Computer Science, IT or Engineering from an accredited institution\nMaster's a plus \nSolid quantitative problem-solving and analytical skills, detail oriented\nAbility to multi-task and manage cross-departmental projects\nProficient in writing and speaking English\nAbility to work on a global team spread across multiple locations and time zones\nBENEFITS\nAttractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work-life balance: flexible working hours and a hybrid model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.\nSimcorp does offer opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.\nNEXT STEPS\nPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.\nFor any questions you are welcome to contact Jimena Ramirez (), Senior Talent Acquisition Partner. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.\nWe are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.\nWHO WE ARE?\nFor over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.\nSimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.\nSimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. 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