{"id":3413030,"url":"https://alion.io/job/simcorp-problem-manager-platform-azure","title":"Problem Manager – Platform Azure","company":{"id":867,"name":"SimCorp","domain":"simcorp.com","url":"https://alion.io/company/simcorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":57,"ghost_share":0,"stale_share":0.404,"repost_share":0.035,"time_to_fill_p50_days":58,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Opsgenie","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Power BI","optional":false},{"name":"Prometheus","optional":false},{"name":"Self-Healing","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-28T18:30:46Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T09:35:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"WHO WE ARE\nFor over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.\nSimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.\nWHY THIS ROLE IS IMPORTANT TO US\nPlatform Azure Operations plays a vital role in ensuring reliability, availability, and operational excellence across our cloud-native services, which support clients including central banks, sovereign wealth funds, pension and insurance funds, and asset managers around the clock. The Problem Manager is a pivotal role in this mission, driving root cause analysis, preventing recurring issues, and continuously improving platform stability and performance. The role sits in the Delivery Excellence team, which is part of the Platform organization.\nAs Problem Manager, you will identify, manage, and resolve systemic and recurring issues across our cloud infrastructure and services. You will work across monitoring tools, ticketing systems (e.g., Opsgenie, Salesforce, Cadalys) and operational platforms (Azure DevOps, Grafana, etc.) to surface insights, lead problem investigations, and drive cross-functional corrective actions. You will establish problem management workflows, track key metrics, and ensure that lessons learned from incidents are turned into future improvements, including automation opportunities. You will collaborate with colleagues across Delivery teams, DevOps, SRE, and platform engineering, and have access to development opportunities through our learning guild.\nWHAT YOU WILL BE RESPONSIBLE FOR\nLead deep-dive investigations into major and recurring issues: facilitate root cause analysis (RCA) sessions, coordinate across engineering and operations, and maintain thorough problem records.\nEnsure RCAs are completed and delivered within agreed service level agreements (SLAs) to meet compliance and stakeholder expectations.\nIdentify systemic risks and proactively address them through infrastructure changes, configuration updates, or automation, preventing recurrence of high-impact issues.\nDevelop and maintain integrations across incident, change, and problem management systems (in collaboration with the Service Enablement team), ensuring seamless data flow and traceability from incidents to RCAs and preventive actions.\nPartner with Service Enablement specialists, SREs and platform engineers to design and implement automation that detects, mitigates, or resolves known errors and platform vulnerabilities.\nCreate and maintain clear RCA documentation, known error databases, and self-service materials to upskill engineering and support teams.\nDeliver visibility into recurring issues, mean time to resolution (MTTR), and problem trends via dashboards and reports, and use insights to influence prioritization of technical debt and improvement initiatives.\nDrive post-incident reviews and retrospectives, and champion a culture of learning and accountability through feedback loops and operational best practices.\nWHAT WE VALUE\n5+ years of experience in Problem Management, Service Management in general (ITIL) or platform operations, preferably in cloud environments.\nStrong background in ITIL practices, especially in problem, incident, and change management.\nExperience with cloud monitoring and alerting platforms (e.g., Opsgenie, Grafana, Prometheus).\nProficiency in RCA methodologies (e.g., 5 Whys, Fishbone, Pareto) and problem tracking systems (e.g., Salesforce, Cadalys, ServiceNow, Jira).\nFamiliarity with automation and self-healing frameworks for cloud operations.\nExperience with reporting and data analysis tools (e.g., Power BI, Azure Log Analytics).\nExcellent communication, facilitation, and cross-functional collaboration skills.\nAbility to prioritize effectively in a dynamic, global, and multicultural environment.\nBENEFITS\nFlexible working hours and hybrid model - 2 days in the office, 3 days remote\nModern office (next to Wilanowska metro station) with quiet zones and ergonomic workstations\nBase salary with annual bonus structure\nOccasional remote work across Poland and international options available (up to 24 days domestic, 20 days international per year - subject to internal policy)\nEmployer-paid Medicover Platinum healthcare package (employee-paid family upgrade available)\nMyBenefit Cafeteria with a monthly budget provided by SimCorp, which can be used to finance a Multisport card (with a 25% employee contribution) or choose other lifestyle options\nUnum group life insurance (employee-paid upgrade available)\nMedicover travel insurance for private trips and global business travel insurance\nPossibility to join Deutsche Börse Group Share Plan (eligible after 1 year)\nCopyrights program for certain roles\nProfessional training and courses provided by SimCorp\nPolish language classes for foreign employees; German and English classes based on business needs\nCompensation ranges are being disclosed at the initial stage of candidate engagement. Visit our career pages to learn more about working at SimCorp:www.simcorp.com/career\nNEXT STEPS\nPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed.\nAt SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.\nIf you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.","description_format":"text","description_chars":6759,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false}]},"benefits":["Cafeteria","Flexible schedule","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-28T18:30:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":58,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/simcorp-problem-manager-platform-azure","json_url":"https://alion.io/job/simcorp-problem-manager-platform-azure.json","meta":{"generated_at":"2026-10-29T17:48:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":867},"rest":"https://alion.io/mcp/rest/get_company?id=867"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimcorp-problem-manager-platform-azure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimcorp-problem-manager-platform-azure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimcorp-problem-manager-platform-azure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simcorp-problem-manager-platform-azure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimcorp-problem-manager-platform-azure"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3413030}},{"tool":"search_jobs","arguments":{"company":"simcorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3413030},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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