{"id":2840238,"url":"https://alion.io/job/simcorp-senior-it-service-specialist","title":"Senior IT Service Specialist","company":{"id":867,"name":"SimCorp","domain":"simcorp.com","url":"https://alion.io/company/simcorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":56,"ghost_share":0,"stale_share":0.393,"repost_share":0.036,"time_to_fill_p50_days":58,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":148000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-05-27T00:00:00Z","employer_posted_date":"2026-05-27","last_verified_at":"2026-10-28T05:36:28Z","board_verified":true,"closed_at":null,"days_open":154,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":154},"description":"WHAT MAKES US, US:\nJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!\nAt its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.\nIf you like what we’re saying, keep reading!\nWHY THIS ROLE IS IMPORTANT FOR US:\nAs a Senior IT Service Specialist where the primary focus is on the Onsite Support for our HQ and Market Units, you will oversee the full scope of services within the Incident Management, Request Fulfilment, and Facility Management. This role invites you to join an international onsite support team that is committed to ensuring quality service globally. You will also collaborate closely with a local team of Service Desk consisting of four members where two of the members are still under education and undergoing training, while also engaging with other team members from various locations worldwide.\nWHAT YOU WILL BE RESPONSIBLE FOR:\nProvide advanced, timely, and efficient on-site support for hardware, software, and network issues.\n\nDiagnosing and addressing problems that arise with desktops, laptops, mobile devices, printers, and various peripherals.\n\nMaintain detailed and accurate documentation of incidents and requests, and update knowledge base articles.\n\nAssist employees with onboarding/offboarding, including setting up accounts, hardware, and providing basic IT training.\n\nProvide guidance on IT policies, tools, and best practices to ensure a secure and efficient IT environment.\n\nManage and track IT assets, including procurement, deployment, and retirement/recycling of equipment.\n\nMaintain an accurate inventory of all IT hardware.\n\nContribute to continuous improvement initiatives within the IT Service Desk.\n\nParticipate in global IT projects and initiatives to ensure local compliance and alignment.\n\nServe as the point of contact for global IT teams to implement company-wide changes in offices within responsibility area(s).\n\nCoordination of office moves, refurbishments and expansions\n\nAssist with the setup and configuration of office IT infrastructure.\n\nProvide immediate on-site support during outages or critical incidents.\n\nCollaborate with the global IT team to resolve major issues impacting offices within responsibility area(s).\n\nOccasional business trips to other offices in EMEA to provide on-site support.\n\nWHAT WE VALUE:\n3+ years of experience from a similar position\n\nExperience with 1st and 2nd line support on Infrastructure/Cloud and business applications\n\nExperience with IT (remote and local) support across cultures and time zones\n\nBroad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc.\n\nAbility to provide onsite support for internal users’ hardware.\n\nExpertise in managing and prioritizing duties in a fluid work environment\n\nProblem-solving skills and the ability to handle incidents and service requests effectively\n\nEffective communication skills and a willingness to collaborate with colleagues\n\nCommitment to continuous learning and staying updated with the latest in technology\n\nTakes initiative, showing a keen awareness of urgency while effectively prioritizing responsibilities.\n\nITIL Foundation or higher level of ITIL certification.\n\nProficient process knowledge and documentation skills\n\nKnowledge and experience of using ITSM tools, Jira and Confluence\n\nA service-oriented mindset with a focus on delivering high-quality support and solutions\n\nTeam-oriented and contributing to a good team spirit\n\nBENEFITS:\nAttractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work & private life balance. We also practice a tailored approach to professional development to support the direction you want to take.\nNEXT STEPS:\nPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.\nIf you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.\nWe are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. 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