Senior Service Delivery Consultant - Technical /Application Support

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-cantered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

Why this is important to us

You will be part of our highly effective Global First Line Support team called Unified Service Desk. You will collaborate with team members in Unified Service Desk, along with Global Support and Service Delivery Consultants and Developers from other departments, to handle the daily work of supporting our clients. Our responsibility is to deliver high-quality support and services to over 200 SimCorp clients world-wide for their SimCorp Dimension® platform and to provide Operational Services for SimCorp clients with hosted solutions. The team is accountable for meeting required service levels for customer issues, delivery times and customer satisfaction.

What We Value

• Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• 3 years or more of experience in technical support, application support, service desk, production support, or technical operations roles supporting external clients.
• A technical analyst mindset with strong problem-solving capabilities and curiosity to investigate, diagnose, and resolve technical issues.
• Basic experience reading and interpreting technical logs, such as Windows Event Logs, application logs, system logs, or monitoring outputs to identify root causes and troubleshoot incidents.
• Basic SQL knowledge, including the ability to run simple queries, retrieve data, and support troubleshooting activities.
• Experience conducting technical investigations in at least one of the following areas:
  • Applications and application support
  • Infrastructure and platform support
  • Databases and data-related issues
• Experience working with ticketing and incident management tools such as ServiceNow, Jira, Salesforce, or similar ITSM platforms.
• Familiarity with technologies such as Citrix, Microsoft Azure, Oracle databases, Windows Server, or related enterprise environments.
• Ability to analyze, prioritize, and resolve incidents within a service-driven and customer-focused organization.
• Strong organizational skills with a structured and methodical approach to troubleshooting and issue management.
• Effective time management skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills in English.
• Collaborative mindset with the ability to work effectively across support, consulting, development, and infrastructure teams.
• Familiarity with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Prior experience within Financial Services, Banking, Asset Management, FinTech, or enterprise software environments is an advantage.
• Flexibility to work weekends and public holidays as part of a global support organization.

Other Requirements

• Amenable to working EMEA and/or Americas shifts.
• Willing to work in a hybrid setup with 2 days per week in the office.
• Experience supporting enterprise applications in a production or client-facing environment is highly desirable.
• Exposure to technical troubleshooting across applications, infrastructure, or databases is preferred.
• Knowledge of financial systems, investment operations, Middle Office, or Back Office processes is considered an advantage but not required.
• Strong interest in developing expertise within Financial Technology (FinTech) and enterprise software support.

BENEFITS

An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career. Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.

NEXT STEP:

Please send us your application in English via our career site as soon as possible. We process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. For any questions, you are welcome to contact Katkat Calimag-Rupera, Senior Talent Acquisition Partner, at email [email protected]. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you in discovering the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we

will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE:

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

**SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year - Apr25-Apr26. This certification underscores SimCorp's effort to cultivate a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**