{"id":3616202,"url":"https://alion.io/job/simera-sense-senior-systems-support-engineer","title":"Senior Systems Support Engineer","company":{"id":177471,"name":"Simera Sense","domain":"simera-sense.com","url":"https://alion.io/company/simera-sense","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toulouse, France"],"countries":["FR"],"hiring_countries":["FR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MATLAB","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-11-02T13:59:48Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T10:34:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Simera Sense is a leading provider of Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base.\nAre you passionate about leveraging technology to deliver exceptional customer experiences and optimise CRM systems? We are seeking a Senior Systems Support Engineer (CRM) to lead the support, enhancement, and continuous improvement of our CRM platforms. This is an exciting opportunity to combine your technical expertise, analytical problem-solving, and stakeholder engagement skills to ensure reliable, efficient, and scalable CRM solutions that empower business success.\n\nPosition Type: Fulltime\nRemote Opportunity: Onsite / Remote / Hybrid\nReport To: Systems & Mission Support Manager\nLocation: Toulouse, France\nJob Purpose:\nApply strong optical and imaging systems engineering expertise to support the successful integration, operation, and performance of Simera Sense optical payloads within customer missions. The role owns complex technical investigations, imaging performance analysis, and system-level integration activities, acting as a key technical interface between customers and Simera Sense engineering teams.\nThe role combines hands-on optical systems engineering with increasing customer-facing technical responsibility, translating complex payload behaviour and imaging performance into clear engineering guidance and successful mission outcomes.\nResponsibilities:\nFinancial\nSupport customer satisfaction and retention through effective technical leadership and resolution of complex engineering issues.\nContribute to reducing the cost of support and engineering rework by resolving issues efficiently and identifying recurring technical problems.\nSupport efficient use of internal engineering resources through effective technical investigation, clear problem definition, and appropriate escalation.\nCustomer Integration & Technical Leadership\nAct as a primary technical interface for customers on optical payload integration, imaging performance, operation, and complex technical investigations.\nLead technical discussions with customers on imaging-system performance and integration topics, representing Simera Sense with confidence and technical credibility.\nApply optical and imaging systems engineering expertise to understand and resolve complex customer technical issues.\nSupport customers in correctly interpreting and implementing Simera Sense payload requirements within their spacecraft and mission architectures.\nTranslate detailed optical and payload performance into practical system- and mission-level implications for customers.\nIdentify incorrect assumptions, integration risks, and potential performance limitations early.\nPresent technical analysis, findings, risks, and recommendations clearly to customers across a range of technical backgrounds.\nConstructively challenge technically incorrect assumptions while maintaining productive customer relationships.\nDevelop increasing ownership of complex customer technical engagements, escalations, and mission-critical discussions.\nCustomer Integration & Technical Leadership\nAct as a primary technical interface for customers on optical payload integration, imaging performance, operation, and complex technical investigations.\nLead technical discussions with customers on imaging-system performance and integration topics, representing Simera Sense with confidence and technical credibility.\nApply optical and imaging systems engineering expertise to understand and resolve complex customer technical issues.\nSupport customers in correctly interpreting and implementing Simera Sense payload requirements within their spacecraft and mission architectures.\nTranslate detailed optical and payload performance into practical system- and mission-level implications for customers.\nIdentify incorrect assumptions, integration risks, and potential performance limitations early.\nPresent technical analysis, findings, risks, and recommendations clearly to customers across a range of technical backgrounds.\nConstructively challenge technically incorrect assumptions while maintaining productive customer relationships.\nDevelop increasing ownership of complex customer technical engagements, escalations, and mission-critical discussions.\nOptical & Imaging Systems Engineering\nAnalyse and interpret the performance of electro-optical imaging systems at instrument and mission level.\nInvestigate imaging-system behaviour across optical, detector, electronic, firmware, thermal, mechanical, calibration, and operational domains.\nInterpret imaging performance characteristics including MTF/OTF, spatial resolution, SNR, radiometric performance, detector response, spectral response, focus, distortion, and field-dependent performance.\nAnalyse engineering, calibration, and test data to determine whether measured behaviour is consistent with expected system performance.\nUnderstand the relationships between optical design, detector characteristics, thermal environment, mechanical alignment, calibration, and operational configuration.\nInterpret and critically assess optical performance models, verification results, and measured payload performance.\nTranslate instrument-level performance into practical implications for spacecraft integration, mission operation, and image-product performance.\nSupport the investigation and resolution of anomalous or unexpected imaging-system behaviour.\nSystem-Level Problem Solving\nUnderstand the optical payload as an integrated system, recognising interactions between optical, detector, electronic, firmware, mechanical, thermal, calibration, operational, and customer spacecraft domains.\nDiagnose complex performance and operational issues across system and subsystem boundaries.\nDevelop structured technical investigations based on available evidence, engineering analysis, and targeted testing.\nClearly distinguish between observed facts, engineering interpretation, working hypotheses, and conclusions supported by evidence.\nIdentify the additional evidence, testing, or specialist analysis required to progress an investigation.\nInterpret technical and performance data and translate it into actionable engineering insight.\nDevelop a strong understanding of how Simera Sense products behave within real customer spacecraft and mission environments.\nTechnical Investigation & Escalation\nIndependently own complex or high-impact technical investigations from initial problem definition through analysis, recommendation, and closure.\nEstablish clear investigation structures covering known facts, open questions, engineering hypotheses, required evidence, risks, and next actions.\nDetermine when specialist Optical, Electronics, Firmware, Mechanical, Systems, Production, or Product Engineering input is required.\nCoordinate specialist engineering inputs while retaining ownership of the overall technical investigation and customer-facing technical narrative.\nEscalate appropriately when required, providing clear problem definition, supporting evidence, analysis, and specific technical questions.\nTake technical leadership during complex customer investigations and drive activities towards a defensible conclusion or clearly defined next step.\nCross-Functional Collaboration\nWork closely with Optical, Systems, Mechanical, Electronics, Firmware, Production, AIT, Product, and Commercial teams to investigate and resolve customer technical issues.\nTranslate customer observations and mission-level concerns into clear engineering problem statements for internal teams.\nIntegrate inputs from multiple specialist disciplines into coherent system-level conclusions and recommendations.\nEnsure technical findings, uncertainties, risks, and limitations are accurately communicated between customers and internal stakeholders.\nSupport alignment between customer mission needs, product capability, and available engineering evidence.\nProcess & Knowledge Development\nContribute to improving structured approaches for technical investigation, customer support, escalation, and engineering knowledge management.\nCapture and document technical solutions, investigation findings, lessons learned, and recurring system behaviour.\nSupport development and improvement of customer-facing technical documentation, engineering guidance, product information, and internal support materials.\nIdentify recurring customer or integration challenges that could be addressed through improved documentation, product capability, verification, or engineering processes.\nHelp convert individual engineering investigations into reusable organisational knowledge\nTeam Contribution & Development\nProvide technical leadership within the Systems & Mission Support team, particularly on optical, imaging-performance, and complex system-level topics.\nAct as a senior technical point of escalation for complex customer and mission-support activities.\nSupport and mentor other team members in structured technical investigation, systems thinking, and customer-facing engineering communication.\nProvide continuity of technical leadership for complex customer issues when the Systems & Mission Support Manager is unavailable.\nContribute to building team capability and shared ownership of customer technical activities.\nDevelop increasing ownership of high-impact customer engagements, technical escalations, and mission-support activities\nContinuous Improvement\nMaintain and develop knowledge of optical and imaging systems engineering, remote-sensing applications, detector technology, calibration, and relevant spacecraft integration topics.\nDevelop broader system- and mission-level understanding beyond individual optical engineering disciplines.\nContribute to a culture of structured engineering learning from customer engagements and technical investigations.\nEnsure lessons from real-world payload integration and operation are captured and shared with Engineering and Product teams.\nUse customer and mission experience to identify opportunities to improve product robustness, technical documentation, engineering tools, and customer outcomes.\nContinue developing customer-facing technical leadership, communication, and stakeholder-management capability.\nRequired Qualifications:\nBachelor’s Degree or Postgraduate Diploma in Optical Engineering, Photonics, Physics, Applied Physics, Aerospace Engineering, Electrical/Electronic Engineering, Systems Engineering, or another closely related engineering or scientific discipline, with relevant professional experience in optical or imaging systems.\nRequired Experience:\nTypically, 5-10 years of professional engineering experience, including significant experience in optical, electro-optical, or imaging systems engineering.\nHands-on experience analysing the performance of optical or imaging systems at instrument or system level.\nExperience working with relevant imaging-system performance characteristics such as MTF/OTF, spatial resolution, SNR, radiometry, detector performance, spectral response, focus, distortion, and/or calibration.\nExperience interpreting engineering requirements, optical or system performance models, verification evidence, test results, and measured performance data.\nExperience investigating complex or unexpected optical or imaging-system behaviour.\nExperience working across multiple engineering disciplines, particularly optics, detector/electronics, mechanical, thermal, firmware, or systems engineering.\nDemonstrated experience communicating directly with customers, partners, suppliers, or other external technical stakeholders within an engineering environment.\nExperience presenting technical analysis, findings, and recommendations to multidisciplinary stakeholders.\nExperience taking ownership of technically ambiguous problems and driving them towards resolution.\nExperience contributing to technical reviews, integration activities, anomaly investigations, or similar multidisciplinary engi...","description_format":"text","description_chars":13676,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Manufacturing","Space Services"],"lifecycle":[{"event":"open","at":"2026-11-02T16:33:41Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring 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