{"id":2961439,"url":"https://alion.io/job/simetrik-customer-success-manager-enterprise-arg","title":"Customer Success Manager - Enterprise Arg","company":{"id":178917,"name":"Simetrik","domain":"simetrik.com","url":"https://alion.io/company/simetrik","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-20T22:01:10Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-05T14:25:12Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Customer Success Manager - Enterprise (Argentina)\nLocation: Argentina (Remote)\nInvestors:\nGoldman Sachs Asset Management\n\nFinTech Collective\n\nCometa\n\nCompany Overview\nFounded in 2019, Simetrik is a robust B2B platform powered by no-code and generative AI, empowering financial and operational teams to automate reconciliations end-to-end, manage risks, and streamline operations from a single, spreadsheet-inspired interface. Simetrik is a market leader in Latin America, handling two-thirds of the region’s transactions and serving clients such as PayU, Mercado Libre, Rappi, PagSeguro, Falabella, Oxxo, Itaú, Nubank, and partnering with industry leaders like Deloitte. With expansion into Asian markets including India and Singapore, Simetrik now operates in over 35 countries, monitoring more than 200 million records daily.\nExecutive Team\nAlejandro Casas Caro - Co-Founder & CEO\n\nSantiago Gómez - Co-Founder & COO\n\nFelipe Pardo - CFO\n\nJuan Pablo Boccardi - VP of GTM\n\nAbout the Role\nAs a Customer Success Manager - Enterprise at Simetrik, you will own value realization across a portfolio of enterprise customers in Argentina. You are responsible for ensuring that customers consistently use the platform, achieve measurable outcomes, and expand adoption through structured engagement, data-backed conversations, and strong stakeholder management. This is a customer-facing, outcomes-driven role where success is defined by the consistency and quality of your execution: staying close to your accounts, uncovering expansion opportunities, surfacing risk early, and translating product usage into ROI narratives that resonate with senior stakeholders.\nWhat Does Success Look Like?\nA successful Enterprise CSM at Simetrik:\nMaintains consistent and measurable portfolio coverage, engaging monthly with the majority of assigned accounts in Argentina.\n\nUses platform data, reporting, and health indicators to drive proactive customer conversations.\n\nDemonstrates improvements in adoption and usability metrics tied to defined business outcomes.\n\nBuilds and advances a visible expansion opportunity pipeline (cross-sell & upsell) with qualified business cases.\n\nIdentifies commercial and adoption risk early, executing mitigation plans well before renewal cycles.\n\nLeads executive-level conversations centered on ROI, operational impact, and value proposition-positioning Simetrik as a strategic partner.\n\nImpact & Scope\nThis role directly impacts Simetrik’s Net Revenue Retention and expansion growth strategy in Argentina. As the CSM for enterprise accounts, you own the performance and commercial durability of a portfolio of strategic customers. You drive adoption, demonstrate measurable ROI, and surface risk early to ensure renewal predictability and expansion readiness. You collaborate closely with Product, Revenue, and Operations, aligning internal teams to deliver outcomes that nurture long-term partnerships and directly influence revenue stability and growth.\nKey Results (First 3-6 months)\nFirst 30-60 days:\nComplete onboarding and demonstrate strong product fluency by leading customer conversations focused on business outcomes.\n\nEstablish structured portfolio governance for assigned accounts; define meeting cadence, map stakeholders, document success plans.\n\nAchieve consistent and trackable portfolio coverage, ensuring active customer engagement each month.\n\nBy Month 3:\nAchieve 80%+ structured monthly portfolio coverage with documented touchpoints and clear next steps in CRM.\n\nBuild a visible and qualified expansion pipeline by identifying cross-sell and upsell opportunities with business cases.\n\nProactively surface commercial/adoption risk via health indicators and usage data; implement mitigation plans before renewal.\n\nBy Month 6:\nDemonstrate measurable improvements in adoption and usability metrics tied to business outcomes.\n\nLead executive business reviews, clearly articulating ROI delivered and strategic impact.\n\nContribute to renewal predictability and expansion execution, partnering with Revenue and cross-functional teams for long-term growth.\n\nResponsibilities\nOwn the end-to-end customer journey for a portfolio of enterprise accounts in Argentina.\n\nBuild and maintain relationships with key stakeholders, including senior decision makers.\n\nDrive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.\n\nTranslate product usage and operational data into business-impact conversations (ROI, savings, efficiency).\n\nIdentify expansion opportunities and partner with revenue leaders to execute land-and-expand strategies.\n\nDetect and mitigate risk early using health indicators, adoption signals, and stakeholder engagement.\n\nCoordinate with Product, Implementation, Support, and Revenue to unblock customer outcomes.\n\nMaintain accurate account context and activity tracking in CRM and internal tools.\n\nMust-Have Qualifications\nBachelor’s degree in Business Administration, Marketing, Engineering, or related field.\n\n4+ years in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.\n\nDemonstrated experience in SaaS customer-facing roles with enterprise customers, including renewals and expansions.\n\nCommercial acumen: understanding of renewals, contract value, and expansion strategy, with the ability to connect customer outcomes to revenue impact.\n\nExecutive presence and ability to lead outcome-driven discussions with senior stakeholders.\n\nAnalytical, data-driven mindset with experience using usage signals to build account strategies and ROI cases.\n\nHigh operational discipline and CRM documentation accuracy for renewal predictability.\n\nProven ability to build relationships across multiple stakeholders and proactively mitigate risk.\n\nFluent in English (written and spoken); Spanish is a plus.\n\nNice-to-Have Qualifications\nExperience at organizations known for Customer Success rigor (e.g., HubSpot, Salesforce, Oracle, or high-performance SaaS environments).\n\nFamiliarity with finance operations, reconciliations, enterprise reporting, or data-intensive workflows.\n\nExperience with value-based frameworks (e.g., MEDDPICC) and formal ROI/value realization programs.\n\nExperience supporting complex, technical products for enterprise clients.\n\nBenefits\nWell-funded and proven startup with ambitious plans and competitive salaries\n\nEntrepreneurial culture that encourages creativity and collaboration\n\nOpen communication with company leadership\n\nSmall, dynamic teams = massive impact\n\n100% Remote Work (work from anywhere)\n\n$500 USD per year for learning and development\n\n2 Family days and 1 day off for your birthday\n\nSimetrik welcomes applicants from all backgrounds and offers equal opportunity for employment.\nBy applying, you authorize Simetrik to use your data for hiring purposes in accordance with our Personal Data Treatment Policy.","description_format":"text","description_chars":6895,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-20T23:00:11Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/simetrik-customer-success-manager-enterprise-arg","json_url":"https://alion.io/job/simetrik-customer-success-manager-enterprise-arg.json","meta":{"generated_at":"2026-11-05T16:31:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21772,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178917},"rest":"https://alion.io/mcp/rest/get_company?id=178917"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimetrik-customer-success-manager-enterprise-arg"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimetrik-customer-success-manager-enterprise-arg"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimetrik-customer-success-manager-enterprise-arg"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simetrik-customer-success-manager-enterprise-arg\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimetrik-customer-success-manager-enterprise-arg"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2961439}},{"tool":"search_jobs","arguments":{"company":"simetrik.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2961439},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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