{"id":3895509,"url":"https://alion.io/job/simnet-onsite-it-support-specialist","title":"Onsite IT Support Specialist","company":{"id":1275479,"name":"Simnet","domain":"simnet.ca","url":"https://alion.io/company/simnet-ca","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Whitby, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"TCP/IP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-06T23:05:34Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T20:17:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SIMNET is a leading provider of cloud computing services and\nsolutions. Founded in 2008, SIMNET has a long history of providing a range of\ncloud computing services, including infrastructure as a service (IaaS),\nplatform as a service (PaaS), and software as a service (SaaS). SIMNET serves a\nvariety of industries and customers, including small and medium-sized\nbusinesses, enterprises, and government agencies, and is a leading provider of\ncloud and managed services across North America that enables service providers,\nISVs and enterprises to deliver secure, robust, simple, platforms to launch\napplications and cloud services.\nThe company is headquartered in Whitby, Ontario. SIMNET is known\nfor its expertise in cloud computing and its commitment to providing\nhigh-quality, reliable, and secure services to its customers.\nOur global team is committed to building a community where\nphenomenal people want to work long term by living our values of passion,\nfocus, innovation, execution, collaboration, active learning and giving back,\nall with a commitment of being positive by choice in all we do. If you are\nready to accelerate, innovate and lead, join us as we challenge constraints and\nproblem solve for tomorrow, today.\nThe Onsite IT Support Analyst plays a critical role in ensuring the smooth operation of computer systems so that end users can perform their work effectively. This is a 100% onsite position - it cannot be performed remotely - and requires previous IT support experience.\nIn this role, you will receive, prioritize, document, and actively resolve end-user help requests, escalating incidents when necessary to meet SLA expectations. Problem resolution may involve using diagnostic tools and help request tracking systems, as well as providing in-person, hands-on support at the desktop level, including hardware and peripheral assistance.\nSalary Range: 50-65K \nEligible for Discretionary Bonus: YES\nLocation Type: Onsite in Office & Client Site\nJob Type: Full Time\nVacancy: Ongoing Considerations\nOthers: Must have a reliable vehicle to travel between client sites (Durham Region)\nIn this role, you will be responsible for:\n·Provide first contact support\nof incoming requests to the service desk via telephone, web portal, email, and\nchat to ensure courteous, timely, and effective resolution of end-user issues.\n·Build rapport and elicit\nproblem details from service desk customers.\n·Prioritize incidents and\nservice requests according to defined processes to meet defined SLAs.\n·Escalate incidents with\naccurate documentation to suitable technician, when required.\n·Record, track, and document the\nservice desk incident-solving process, including all successful and\nunsuccessful decisions made and actions taken, through to final resolution.\n·Deploy pre-packaged software\nusing distribution tools and processes as requested by end users.\n·Use remote tools and diagnostic\nutilities to aid in troubleshooting and perform hands-on fixes at the desktop\nlevel when remote tools are not appropriate, including hardware repairs,\ndelivery of peripherals, or other fixes as determined.\n·Research solutions through\ninternal and external knowledgebase as needed.\n·Identify and learn appropriate\nsoftware and hardware used and supported by the organization.\n·Install antivirus software and\nensure virus definitions are up to date.\n·Perform preventative\nmaintenance, including checking and cleaning of workstations, printers, and\nperipherals.\n·Understanding of basic VoIP\nprinciples.\n·Conduct operating system\npatches and upgrades.\nRequirements\nTo be successful in this role, you'll need:\n·College diploma or university\ndegree in the field of computer science and/or 1+ years of solid IT help desk\nskills. Experience in managed services (MSP) or value-added reseller (VAR)\nenvironment is a plus.\n·Additional weight will be given\nto candidate with relevant IT certifications.\n· MSCE, MCE or MCP certifications or\nequivalent certifications\n· CompTIA A+\n· Network +\n· ITIL® v.4 Foundation certification\nKnowledge &\nExperience\n·Understanding and hands-on\nexperience with computer hardware, including printers and peripheral.\n·Experience with desktop and\nserver operating systems, including Windows, Mac, Linux, Chrome OS, Android,\nand iOS\n·Experience working in or for a\nhealth care environment, whether in a clinic or hospital and accustomed to\nworking with medical staff including Dr’s and physicians\n·Ability to support all Microsoft\nOffice products.\n·Working knowledge of a range of\ndiagnostic tools such as Kaseya and TeamViewer.\n·Basic understating of networking\nand routing protocols such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)\n·Working knowledge of Microsoft\nActive Directory, Microsoft Exchange 2016 and Office 365\n·Experience working in an\nITIL-driven environment and working knowledge of ITIL principles and processes.\nCertification required within 6 months of employment.\n·Exceptional written and oral\ncommunication skills.\n·Exceptional interpersonal\nskills, with a focus on rapport building, listening, and questioning skills.\n·Strong documentation skills.\n·Experience maintaining timely\nand accurate helpdesk records using the ticketing system; familiarity with Zoho\nDesk or other ticketing tools.\nBenefits\nWhat you’ll\nenjoy about SIMNET:\n· Comprehensive\nHealth & Wellness: Extended health and dental coverage, plus a flexible health spending account\n(HSA), help you take care of yourself on your terms.\n·Financial\nWellbeing: Plan for your\nfuture with our group RRSP matching program.\n·Learning\n& Growth: Access\ncontinuing education opportunities, professional development programs, and\ntuition support to grow your skills and advance your career.\n·Work-from-home\noptions: Flexibility of\nbeing able to work from home during times when commuting or in-person\ninteractions may not be ideal.\n·Recognition\n& Rewards: Our\ngamified, people driven program lets employees and leaders give kudos, earn\nrecognition, and be rewarded for collaboration and impact.\n·Collaborative\nCulture: Join a\nsupportive, inclusive team where ideas flow freely, feedback is welcomed, and\nteamwork drives success.\n·Challenging\n& Innovative Projects: Work on high-impact projects that inspire creativity, experimentation, and\nforward-thinking solutions.\n·Convenience\n& Comfort: On-site\nparking, casual dress code, free snacks & drinks, and company lunches twice\na month to keep your day smooth.\n· Team\nConnection: Participate\nin company events, outings, and team-building activities that celebrate\nsuccesses and build lasting connections.\nAt SIMNET, we believe diverse and inclusive teams drive better\noutcomes. We are an equal opportunity employer and are committed to providing\nreasonable accommodations to applicants throughout the interview process. We may use AI-powered tools at certain stages of our hiring\nprocess to support application review and candidate communication. 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