Patient Services Specialist
What You Bring
A patient-first mindset: You treat every interaction with empathy, respect, and genuine concern for patient needs.
Strong communication and team-oriented approach: You communicate clearly, listen actively, support patients and teams with professionalism and empathy, and contribute to smooth, collaborative front desk operations.
Attention to detail: You accurately collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments with accuracy and care.
Adaptability and composure: You stay calm under pressure in high-volume environments, manage competing priorities, and handle sensitive or challenging situations with professionalism.
Reliability, accountability, and problem-solving: You take ownership of your work, follow through on commitments, consistently arrive prepared and ready to support the team, contribute to a positive culture, and help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience.
What You'll Gain
Purpose-driven work: Your role is essential to patient care, ensuring every individual is welcomed, supported, and guided through a smooth and compassionate access experience from the very start of their visit.
A collaborative team environment: Partner with clinical, operational, and support teams focused on delivering exceptional patient experiences.
Growth opportunities: Gain experience in healthcare operations, patient access, and medical administration within a growing organization.
You're a Strong Fit if You Have
- 1+ years of customer service, patient access, medical office, or call center experience preferred
- Experience with scheduling, insurance verification, or healthcare registration processes preferred
- Strong computer and data entry skills
- Ability to multitask in a fast-paced environment
- Excellent verbal and written communication skills
- Experience working with EMR/PM systems preferred
- High school diploma or equivalent required
Benefits
- We believe in preventative care for everyone including our team - SimonMed provides free, whole-body scans to each member
- Competitive wages
- No nights/no calls/no weekends
- Cross training opportunities
- Medical, dental, and vision insurance
- 401(k) eligibility
- Pet Insurance
- Paid holidays
- PTO
- Sick Time
Your health, happiness and future matters!
At SimonMed Imaging, we offer: