{"id":2940192,"url":"https://alion.io/job/simple-solutions-technical-writer-hybrid-3-days","title":"Technical Writer - Hybrid 3 days","company":{"id":4454681,"name":"Simple Solutions","domain":"simplesolutions.us","url":"https://alion.io/company/simple-solutions-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":21,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":113000,"max_usd":207000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2544},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Prompt Engineering","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-24T09:25:59Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Technical Writer - Hybrid 3 days The Senior Technical Writer. Work with the development team and enhance components and applications using Technical Writer with 5-10 years experience Location: Coppell, 3 days onsite/ mandatory in-person interview(TX - Coppell Primary Function Client is looking for a curious and proactive, detail-oriented Technical Writer to join our Information Security team on a contractor basis. In this role, you'll lead the audit and overhaul of an existing Enterprise ServiceNow Knowledge Base, producing high-quality documentation that serves a diverse employee audience, from technical engineers to non-technical business users. You'll rewrite outdated procedures, runbooks, and how-to content into clear, human-friendly documentation that's easy to find, understand, and use. Principal DutiesLead an audit of the existing Enterprise ServiceNow Knowledge Base (KB) to assess content quality and gaps, and deliver a prioritized remediation roadmap.\nDefine and document KB content standards covering voice, tone, structure, taxonomy, metadata tagging, and article lifecycle management.\nWrite and publish procedures, end-user guides, runbooks, and articles in plain language accessible to both technical and non-technical staff.\nTake ownership of content accuracy by conducting thorough research, which includes reaching out directly to the Newrez employees and teams who have the deepest knowledge of a given tool or process. That connection may require initiative to find the right person, even when a clear contact is not immediately available.\nPartner with subject matter experts (SMEs) to validate technical accuracy, resolve gaps, and ensure documentation reflects current processes and workflows.\nDevelop and maintain content templates, style guidelines, and tagging conventions within ServiceNow.\nPrioritize and manage a writing queue with minimal supervision, flagging blockers early.\nIncorporate feedback from team reviews and update content as systems and processes change. Education and Experience\nRequirements\n5+ years with demonstrated experience leading documentation or knowledge management initiatives, or equivalent experience.\nDemonstrated ability to translate complex technical concepts into clear, plain-language documentation for non-technical audiences. Experience with knowledge base platforms is a plus, with ServiceNow being particularly relevant to this role.\nExpertise writing for both technical and non-technical audiences.\nHands-on experience with IT or security procedures, access controls, or incident response documentation, or comparable content in a regulated or operations-driven environment is a plus.\nBackground in information architecture, content strategy, or UX writing is a plus, as is experience in mortgage banking, financial services, or another regulated industry. Knowledge, Skill, and Ability\nRequirements\nA working familiarity with the day-to-day world of information technology and technical writing as a discipline. The right candidate will have enough context to ask the right questions and get up to speed quickly.\nExcellent judgment about when documentation is clear enough, including the confidence to push back when SME input creates unnecessary complexity or jargon.\nExperience establishing or improving content standards, templates, or style guides.\nMicrosoft 365 proficiency (Word, Excel, SharePoint, Teams).\n• Experience working with AI writing tools, including a practical understanding of prompt engineering, when AI-generated output is appropriate to use, and how to verify factual accuracy. 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