{"id":4042504,"url":"https://alion.io/job/simple-staffing-member-liaison","title":"Member Liaison","company":{"id":4531801,"name":"SIMPLE STAFFING","domain":"simplestaffing.co","url":"https://alion.io/company/simple-staffing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quincy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T03:26:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"* Simple Staffing is hiring for this position on behalf of Healthcare Financial, Inc. *\nBilingual Call Center Representative / Member Liaison\n\nSalary range: $42,000.00 - $45,000.00 annually\nWinner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year.\nJoin Our Dynamic Team and Make a Meaningful Impact!\nAre you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval.\nYou will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need.\nWhat You’ll Do\nManage and monitor a caseload of pending Social Security applications daily.\nAct as a liaison between members and government agencies, conducting outreach via phone calls and letters.\nFollow up with agencies to obtain status updates and advocate for expedited decisions.\nPrioritize tasks using reports and queries to meet performance benchmarks.\nEscalate complex or aging cases when necessary and recommend solutions.\nProvide excellent customer service by educating and counseling members about the Social Security application process.\nAccurately maintain demographic and case information in a proprietary database.\nPrepare documentation for appeals in case of application denial.\nAssist with team training, cross-training, and continuous improvement initiatives.\nParticipate in departmental projects and committees as assigned.\nWhat We’re Looking For\nAssociates degree in a related field or equivalent combination of education and experience.\n1+ years of customer service or call center experience, preferably in healthcare.\nFamiliarity with medical terminology and health insurance, preferred.\nBilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. \nStrong written and verbal communication skills; active listening a must.\nProficiency in Microsoft Office, data entry, and CRM/database systems.\nExceptional organizational skills and attention to detail.\nAbility to handle a high volume of outreach calls and manage multiple priorities.\nEmotionally mature with the ability to interact with a vulnerable population.\nWillingness to work a 12-8 pm shift and contribute to a team-driven environment.\nRemote options are available M-F 40 hours per week. \nAbility to work within the contiguous United States (known as the 48 U.S. states that share a border and the District of Columbia. It excludes Alaska, Hawaii, and all U.S. territories, such as Guam, American Samoa, Puerto Rico, and the Northern Mariana Islands.\nWhy Join Us\nMake a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services.\nCollaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change.\nEqual Opportunity: We value diversity and foster an inclusive work environment. \nProfessional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. \nCompetitive Compensation: Enjoy a competitive salary package with benefits.\n Flexible work options: Remote or Hybrid. \nAt this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).\nRequirements\nAssociates degree in a related field or equivalent combination of education and experience.\n1+ years of customer service or call center experience, preferably in healthcare.\nFamiliarity with medical terminology and health insurance, preferred.\nBilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. \nStrong written and verbal communication skills; active listening a must.\nProficiency in Microsoft Office, data entry, and CRM/database systems.\nExceptional organizational skills and attention to detail.\nAbility to handle a high volume of outreach calls and manage multiple priorities.\nEmotionally mature with the ability to interact with a vulnerable population.\nWillingness to work a 12-8 pm shift and contribute to a team-driven environment.\nRemote options are available M-F 40 hours per week. \nAbility to work within the contiguous United States (known as the 48 U.S. states that share a border and the District of Columbia. It excludes Alaska, Hawaii, and all U.S. territories, such as Guam, American Samoa, Puerto Rico, and the Northern Mariana Islands.\nBenefits\nHealth insurance, Paid time off, Dental insurance, 401(k), Vision insurance, Tuition reimbursement, Life insurance, 401(k) matching, Retirement plan, Referral program, Employee discount, Health savings account, Parental leave, Professional development assistance, Employee assistance program, Other","description_format":"text","description_chars":5269,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Vietnamese","level":"Proficiency (C2)","optional":false},{"language":"Chinese","level":"Proficiency (C2)","optional":false},{"language":"Russian","level":"Proficiency (C2)","optional":false},{"language":"Portuguese","level":"Proficiency (C2)","optional":false},{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Dental insurance","Flexible schedule","Health insurance","Life insurance","Parental leave","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[{"name":"United States","iso":"US"}],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T22:41:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T04:32:54Z"},"pay":null,"html_url":"https://alion.io/job/simple-staffing-member-liaison","json_url":"https://alion.io/job/simple-staffing-member-liaison.json","meta":{"generated_at":"2026-11-11T04:32:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4531801},"rest":"https://alion.io/mcp/rest/get_company?id=4531801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimple-staffing-member-liaison"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimple-staffing-member-liaison"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimple-staffing-member-liaison"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simple-staffing-member-liaison\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimple-staffing-member-liaison"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4042504}},{"tool":"search_jobs","arguments":{"company":"simplestaffing.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4042504},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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