{"id":2576224,"url":"https://alion.io/job/simplepractice-customer-success-manager","title":"Customer Success Manager","company":{"id":685577,"name":"SimplePractice","domain":"simplepractice.com","url":"https://alion.io/company/simplepractice-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":88000,"max":111000,"currency":"USD","period":"year","gross":null,"usd_annual":111000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true},{"name":"Notion","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-25T19:49:19Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-15T04:13:19Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Us\nAt SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. \nMore than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden-empowering solo and small group practitioners to thrive alongside their clients. \nAward-winning and people-first, SimplePractice is shaping the future of health tech. In 2026, we were recognized by BuiltIn as a Best Remote Company to Work For, Software Guru's Best Places to Code, Becker Healthcare Telehealth Companies to Know, and we won a MedTech Breakthrough Award for Best Practice Management Solution Provider.\nThe Role\nWe’re looking for a retention-driven, customer relationship-focused Customer Success Manager to join our Customer Success team and own the post-onboarding customer experience for a portfolio of medium to large healthcare practices.\nAt SimplePractice, we prioritize our customers’ success and strive to deliver meaningful value at every stage of the customer lifecycle. This role requires a deep understanding of the SimplePractice platform-including core functionality, add-ons, and evolving product enhancements-and the ability to translate platform capabilities into real-world outcomes for growing practices.\nThe ideal candidate excels at building trusted, long-term customer relationships, understanding complex clinical and operational workflows, and guiding customers toward best practices that drive adoption, efficiency, and growth. Customer Success Managers are expected to quickly learn, articulate, and demonstrate new SimplePractice features and enhancements to help customers realize long-term value.\nThis role carries measurable goals related to retention, feature adoption, practice growth, and overall customer health.\nResponsibilities\nPartner with Assigned CustomersOwn the post-sale relationship for a named portfolio of medium to large group practices\nServe as the primary strategic point of contact and trusted advisor\nConduct regular success check-ins to understand customer goals, workflows, and evolving needs, and consult on product usage to support those goals\nEducate customers on relevant features, enhancements, add-ons, and best practices, with guidance on applying them to achieve their objectives\n\nDrive Retention Through Strategic Relationship ManagementGuide customers through complex questions, workflow optimization, and platform best practices to support growth and account health\nLead customer conversations to address challenges, mitigate risk, improve outcomes, and drive customer health\nProvide thoughtful recommendations and alternative workflows tailored to each practice, supporting growth and long-term success\n\nCross-Functional Collaboration & Customer AdvocacyIdentify trends, product gaps, and recurring feedback across your portfolio\nPartner with Product, Design, and internal teams to advocate for customer needs\nShare insights that inform adoption strategies and improve the customer experience\n\nDocumentation & Process AdherenceMaintain clear, detailed documentation on customer goals, health, risks, and outcomes\nFollow established internal processes for reporting and collaboration\nAdapt quickly as tools, workflows, and processes evolve\n\nDesired Skills & Experience\n3+ years of experience in Customer Success, Account Management, or Relationship Management within a SaaS or technology-driven environment\nExperience working in health tech including EHRs, practice management software, or healthcare SaaS\nExperience working with technology platforms Notion, Slack, Gong and ChurnZero or similar\nFamiliarity with healthcare practice workflows and operational considerations\nExceptional communication skills, with the ability to explain complex concepts clearly\nProven ability to drive customer adoption, retention, and long-term success\nStrong phone and video communication skills\nStrong problem-solving and consultative skills\nComfort collaborating cross-functionally\nBonus Points\nYou are empathetic, curious, and customer-focused\nYou enjoy solving complex problems and building long-term relationships\nYou are proactive, organized, and accountable for outcomes\nYou are comfortable balancing structure with ambiguity\nBenefits\nWe offer a competitive benefits program including:\nMedical, dental, vision, life & disability insurance\n401(k) plan with company match \nFlexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays\nMental health resources\nPaid parental leave & Backup Care\nTuition reimbursement\nEmployee Resource Groups (ERGs)\nCalifornia Job Applicant Privacy Notice\nThank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. \nFor more information about our privacy practices, please contact us at .\nNotice to Candidates\nSimplePractice has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team. We do not have any affiliation or connection to these situations and only post open roles on our official Careers page (simplepractice.com/careers) and reputable job boards like our official LinkedIn or Indeed pages. \nAll official SimplePractice recruitment emails will be sent from the domains @simplepractice.com,  or  email addresses. \nExamples of fraudulent domains include careers-simplepractice.com, simplepractices.com, and simplepractice.careers.\nPlease note that SimplePractice will never ask candidates or new hires for money or payment of any kind at any stage of the recruitment or onboarding process.\nBase salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.\nThe amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.\nBase Compensation Range\n$88,000—$111,000 USD","description_format":"text","description_chars":6522,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-10-15T00:18:11Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.786,"p_room":0.9,"age_days":19,"expected_fill_days":29,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":111000,"is_top_pay":true},"html_url":"https://alion.io/job/simplepractice-customer-success-manager","json_url":"https://alion.io/job/simplepractice-customer-success-manager.json","meta":{"generated_at":"2026-10-15T07:46:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11672,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685577},"rest":"https://alion.io/mcp/rest/get_company?id=685577"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimplepractice-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimplepractice-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimplepractice-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simplepractice-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimplepractice-customer-success-manager"}]}