{"id":1463308,"url":"https://alion.io/job/simplify-hr-proprietary-limited-branch-manager-5","title":"Branch Manager","company":{"id":1891733,"name":"Simplify HR","domain":"simplify.hr","url":"https://alion.io/company/simplify-hr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":408,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zambia"],"countries":["ZM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6390},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T13:23:43Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-29T13:23:43Z","board_verified":false,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About Unifi\nBoldly different. Fiercely human. Proudly African. \nUnifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.\nPurpose of the role\nThe Branch Manager reports to the Operations Assistant. You run the branch. You own the team, the targets and maintain and raise the client service making our clients’ life easy every day. You build a branch that performs consistently, treats clients with dignity, and solves problems quickly and simply. You are visible, hands-on, and close to the work.\nResponsibilities\nOwn branch performance by knowing your targets, and drive your team to hit them consistently\nLead, develop, and hold accountability for your team by setting clear standards, coach daily, and build people who are ready make our clients life easy\nSupport the team to deliver fast, clear and simple service\nApprove loans in line with credit guidelines, accurately, efficiently, and with a clear understanding of what the client is signing up for\nOwn collections at branch level by up to date with overdue accounts, follow up with urgency, and work with clients to find solutions\nOnboard and induct new team members, make sure they are ready before they face a client and supported while they find their feet\nRun a clean and disciplined operation, maintain high standards in cash handling, compliance, credit processes, and branch administration. \nResolve escalated client complaints with speed and dignity, own the outcome and see problems through to resolution\nReport on branch performance with honesty and clarity, flag problems early\nIdentify what is not working and fix it, bring solutions and take action quickly\nBuild a branch people want to be part of, keep energy high, raise standards, and support a team that enjoys winning together\nMake Unifi a place where people work hard, grow fast, and enjoy being part of the team\nRequirements\nDegree in Banking, Finance, Business Administration, Marketing, or a related commercial field is advantageous.\n3-5 years’ experience in a customer-facing environment.\nAt least 1 year of experience leading or supervising a team.\nProven track record of hitting targets consistently.\nGood understanding of credit, lending processes, and basic financial concepts.\nStrong communicator, clear, direct, respectful, and calm when things get busy.\nOrganised and disciplined, you follow the process properly, keep things accurate, and hold your team to the same standard.\nFluent in 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