Digital Ordering Systems Administrator

Pedros is looking for a Digital Ordering Systems Administrator to join our Technical Team. This role is responsible for the deployment, administration, maintenance and continuous improvement of our digital ordering platforms, including self-service kiosks, customer-facing ordering systems and related integrations.

You will play a key role in ensuring our digital ordering ecosystem remains reliable, efficient and optimised, while working closely with internal stakeholders and external technology partners to deliver an exceptional customer experience.

Duties & Responsibilities:

Deployment & Configuration

• Configure, deploy and commission kiosk environments for new store openings, relocations and hardware replacements.
• Ensure kiosk environments are fully operational and store-ready before launch.
• Perform remote software deployments, firmware upgrades and configuration changes with minimal disruption to business operations.
• Manage menu structures, modifier flows, combo configurations and upsell journeys to ensure accurate and commercially optimised customer ordering experiences.

Support & Incident Management

• Provide first and second-line support for kiosk, payment, software, hardware, network and integration-related incidents.
• Investigate, troubleshoot and resolve technical issues within agreed service levels.
• Conduct root cause analysis on recurring issues and implement preventative solutions to improve system reliability and uptime.
• Monitor system performance and proactively identify opportunities for improvement.

Integrations & Vendor Management

• Maintain integrations between kiosks, Micros Simphony POS, Transaction Junction, loyalty platforms and other digital ordering solutions.
• Escalate technical issues to vendors where necessary and manage resolution through to completion.
• Gather business requirements and coordinate system enhancements with vendors and development teams.
• Produce regular reports on system availability, transaction success rates, payment failures and platform usage.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field.
• 3-5 years' experience supporting kiosk platforms, POS systems or digital ordering technologies.
• Experience administering customer-facing digital ordering systems within a retail, QSR or hospitality environment.
• Experience with remote device management and software deployment.
• Valid driver's licence and willingness to travel when required.

Knowledge & Skills

• Strong knowledge of kiosk platforms, POS systems and digital ordering technologies.
• Experience working with Micros Simphony POS.
• Experience with payment gateways and middleware solutions such as Transaction Junction is advantageous.
• Strong troubleshooting, diagnostic and root cause analysis skills.
• Experience supporting system integrations and remote device management.
• Excellent stakeholder management and vendor coordination skills.
• Strong analytical, organisational and problem-solving abilities.
• Proficient in Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.