{"id":1451053,"url":"https://alion.io/job/simplify-hr-proprietary-limited-digital-ordering-systems-administrator","title":"Digital Ordering Systems Administrator","company":{"id":1891733,"name":"Simplify HR","domain":"simplify.hr","url":"https://alion.io/company/simplify-hr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":403,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-19T05:45:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Natal, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-09-29T13:23:43Z","board_verified":false,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Pedros is looking for a Digital Ordering Systems Administrator to join our Technical Team. This role is responsible for the deployment, administration, maintenance and continuous improvement of our digital ordering platforms, including self-service kiosks, customer-facing ordering systems and related integrations.\nYou will play a key role in ensuring our digital ordering ecosystem remains reliable, efficient and optimised, while working closely with internal stakeholders and external technology partners to deliver an exceptional customer experience.\nDuties & Responsibilities:\nDeployment & Configuration\nConfigure, deploy and commission kiosk environments for new store openings, relocations and hardware replacements.\nEnsure kiosk environments are fully operational and store-ready before launch.\nPerform remote software deployments, firmware upgrades and configuration changes with minimal disruption to business operations.\nManage menu structures, modifier flows, combo configurations and upsell journeys to ensure accurate and commercially optimised customer ordering experiences.\nSupport & Incident Management\nProvide first and second-line support for kiosk, payment, software, hardware, network and integration-related incidents.\nInvestigate, troubleshoot and resolve technical issues within agreed service levels.\nConduct root cause analysis on recurring issues and implement preventative solutions to improve system reliability and uptime.\nMonitor system performance and proactively identify opportunities for improvement.\nIntegrations & Vendor Management\nMaintain integrations between kiosks, Micros Simphony POS, Transaction Junction, loyalty platforms and other digital ordering solutions.\nEscalate technical issues to vendors where necessary and manage resolution through to completion.\nGather business requirements and coordinate system enhancements with vendors and development teams.\nProduce regular reports on system availability, transaction success rates, payment failures and platform usage.\nRequirements\nDiploma or Degree in Information Technology, Computer Science, Information Systems or a related field.\n3-5 years' experience supporting kiosk platforms, POS systems or digital ordering technologies.\nExperience administering customer-facing digital ordering systems within a retail, QSR or hospitality environment.\nExperience with remote device management and software deployment.\nValid driver's licence and willingness to travel when required.\nKnowledge & Skills\nStrong knowledge of kiosk platforms, POS systems and digital ordering technologies.\nExperience working with Micros Simphony POS.\nExperience with payment gateways and middleware solutions such as Transaction Junction is advantageous.\nStrong troubleshooting, diagnostic and root cause analysis skills.\nExperience supporting system integrations and remote device management.\nExcellent stakeholder management and vendor coordination skills.\nStrong analytical, organisational and problem-solving abilities.\nProficient in Microsoft Office, particularly 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