{"id":1450636,"url":"https://alion.io/job/simplify-hr-proprietary-limited-engagement-manager","title":"Engagement Manager","company":{"id":1891733,"name":"Simplify HR","domain":"simplify.hr","url":"https://alion.io/company/simplify-hr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":416,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Agile","optional":false},{"name":"Braze","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-29T13:23:43Z","board_verified":false,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Your Purpose...\nIs to “change people’s lives for the better through wellness”;\nWe deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.\nManage and drive Virgin Active member engagement strategy across lifecycle communications, ensuring that members receive relevant, timely and personalised messages that support acquisition, activation, engagement, retention and win-back.\nAct as the engagement partner to stakeholders, translating business objectives into member-centric campaigns, programmes, content plans and channel strategies.\nWork closely with the Head of Engagement, Global MarTech Manager, CRM Solution Architects, Data, Product, Operations and Content teams to deliver integrated journeys that improve member value and commercial outcomes.\nYour Duties and Responsibilities...\n\nMember Engagement Strategy and Planning\nDevelop and manage the member engagement plan across key lifecycle stages including onboarding, habit formation, usage stimulation, retention, win-back and cross-sell/upsell opportunities.\nUnderstand territory business priorities and translate them into engagement programmes, campaign briefs and journey requirements.\nDefine the role of channels, messaging principles, contact approach and behavioural nudges to support the right message, to the right member, at the right time.\nIdentify moments of truth in the member journey and motivate engagement interventions that improve member experience, loyalty and retention.\nConduct A/B testing on journeys to optimise engagement and take-up\nGlobal Braze Technical Team - Operational Excellence and Agile Work Process Management\nOwn the day-to-day operational excellence and agile work process for the Global Braze Technical Team, ensuring a clear and efficient flow of work from intake and prioritisation through to delivery.\nManage a single prioritised global backlog and delivery roadmap, balancing territory priorities, campaign delivery, technical enhancements, business-as-usual activity and urgent issues.\nFacilitate agile ways of working across the team, including work intake, backlog refinement, sprint planning, delivery check-ins, dependency management and retrospectives.\nCoordinate team capacity and resource allocation across territories, ensuring work is appropriately scoped, sequenced and assigned to the right technical capability.\nTrack throughput, delivery timelines, blockers, dependencies and service performance, proactively resolving or escalating constraints that affect delivery.\nContinuously improve workflows, templates, hand-offs and ways of working to increase delivery speed, quality, transparency and execution confidence across territories.\nCampaign Delivery and Cross-functional Coordination\nManage campaign planning, briefing, prioritisation and coordination across Content, Design, CRM Solution Architects, Data and territory stakeholders.\nEnsure campaign briefs are clear, member-centric and actionable, with defined audience, objective, channel, timing, measurement and content requirements.\nPartner with the Global MarTech Manager to ensure technology, data and journey execution support the engagement strategy.\nCoordinate creative, copy and channel requirements to ensure consistent and effective member messaging across touchpoints.\nStakeholder and Territory Management\nBe the key point of contact for engagement stakeholders and teams, managing priorities, updates, expectations and approvals.\nBuild strong working relationships with Marketing, Product, Operations, Digital, Data and club support teams.\nPresent engagement roadmaps, campaign plans, performance results and recommendations to relevant stakeholders.\nMaintain a clear view of territory needs and campaign pipelines to support prioritisation and resource planning.\nInsight, Reporting and Optimisation\nReview engagement, campaign and member behaviour data to identify opportunities for improvement.\nReport on campaign effectiveness, lifecycle programme performance, member engagement uplift and retention contribution.\nUse test-and-learn methods to optimise messaging, timing, audience selection, content and channel mix.\nMonitor competitor and industry trends in membership engagement, loyalty, wellness and digital communications.","description_format":"text","description_chars":4320,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-29T07:45:55Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.357,"p_room":0.44,"age_days":41,"expected_fill_days":33,"reasons":["conf:544","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/simplify-hr-proprietary-limited-engagement-manager","json_url":"https://alion.io/job/simplify-hr-proprietary-limited-engagement-manager.json","meta":{"generated_at":"2026-10-22T18:54:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1873,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1891733},"rest":"https://alion.io/mcp/rest/get_company?id=1891733"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimplify-hr-proprietary-limited-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimplify-hr-proprietary-limited-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimplify-hr-proprietary-limited-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simplify-hr-proprietary-limited-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimplify-hr-proprietary-limited-engagement-manager"}]}