{"id":1452323,"url":"https://alion.io/job/simplify-hr-proprietary-limited-group-operations-manager","title":"Group Operations Manager","company":{"id":1891733,"name":"Simplify HR","domain":"simplify.hr","url":"https://alion.io/company/simplify-hr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":390,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-04-21T00:00:00Z","employer_posted_date":"2026-04-21","last_verified_at":"2026-09-29T13:23:43Z","board_verified":false,"closed_at":null,"days_open":175,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":175},"description":"Group Operations Manager\nJob Purpose\nThe Group Operations Manager is responsible for overseeing and optimizing the day-to-day operations across all K-SL business units. The role ensures operational efficiency, service excellence, compliance, profitability, and scalable growth across Cleaning, Safety & Security, Facilities Management, and Maintenance divisions.\nKey Responsibilities\nOperational Oversight\nManage and coordinate operations across all four business units.\nEnsure consistent service delivery aligned with client SLAs and company standards.\nDevelop and implement operational policies, procedures, and best practices.\nMonitor performance and address operational inefficiencies.\nFinancial Performance\nDrive profitability and cost control across all divisions.\nManage operational budgets and forecasts.\nIdentify cost-saving opportunities without compromising service quality.\nOversee resource allocation to maximize productivity.\nTeam Leadership & Management \nLead, mentor, and develop operations teams across all companies.\nEnsure proper staffing, training, and performance management.\nFoster a high-performance, accountable, and safety-driven culture.\nSupport succession planning and talent development.\nClient & Stakeholder Management\nMaintain strong relationships with key clients.\nEnsure high levels of customer satisfaction and retention.\nAddress escalations and resolve operational issues promptly.\nSupport business development in retaining and growing contracts.\nCompliance & Risk Management\nEnsure compliance with industry regulations, health & safety standards, and company policies.\nOversee risk management and incident reporting processes.\nEnsure all divisions adhere to contractual obligations.\nProcess Improvement & Strategy Execution\nIdentify opportunities for operational improvement and innovation.\nImplement systems and technology to enhance efficiency.\nExecute strategic initiatives as directed by the Group CEO.\nStandardize processes across all business units where applicable.\nKey Performance Indicators (KPIs)\n1. Operational Efficiency\nSLA compliance rate: ≥ 95%\nJob completion turnaround times within agreed timelines\nReduction in operational inefficiencies (measured quarterly)\n2. Financial Performance\nGross profit margin per division (target set annually)\nBudget adherence (variance ≤ 5%)\nCost reduction initiatives implemented per quarter\n3. Client Satisfaction\nClient satisfaction score: ≥ 85%\nClient retention rate: ≥ 90%\nNumber of client complaints resolved within SLA\n4. People Management\nStaff turnover rate below industry benchmark\nEmployee performance review completion: 100%\nTraining and development targets achieved per quarter\n5. Compliance & Safety\nZero major compliance violations\nReduction in workplace incidents (year-on-year)\nAudit compliance score: ≥ 90%\n6. Growth & Strategic Execution\nContribution to revenue growth across divisions\nSuccessful implementation of strategic projects (on time & within budget)\nNew contracts successfully operationalized\nKey Skills & Competencies\nStrong leadership and people management skills\nFinancial and commercial acumen\nExcellent problem-solving and decision-making ability\nStrong client relationship management\nKnowledge of facilities, cleaning, security, and maintenance operations\nHigh attention to detail and organizational skills\nAbility to work in a fast-paced, multi-entity environment\nQualifications & Experience\nBachelor’s degree in Business Management, Operations, or related field\nMinimum 5-8 years’ experience in operations management\nExperience managing multiple business units or service lines\nIndustry experience in facilities management, security, cleaning, or maintenance preferred","description_format":"text","description_chars":3688,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-29T08:01:27Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.7,"p_active":0.233,"p_room":0.28,"age_days":175,"expected_fill_days":33,"reasons":["conf:328","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/simplify-hr-proprietary-limited-group-operations-manager","json_url":"https://alion.io/job/simplify-hr-proprietary-limited-group-operations-manager.json","meta":{"generated_at":"2026-10-13T22:26:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34321,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1891733},"rest":"https://alion.io/mcp/rest/get_company?id=1891733"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimplify-hr-proprietary-limited-group-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimplify-hr-proprietary-limited-group-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimplify-hr-proprietary-limited-group-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simplify-hr-proprietary-limited-group-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimplify-hr-proprietary-limited-group-operations-manager"}]}