{"id":1450911,"url":"https://alion.io/job/simplify-hr-proprietary-limited-it-helpdesk-technician","title":"IT Helpdesk Technician","company":{"id":1891733,"name":"Simplify HR","domain":"simplify.hr","url":"https://alion.io/company/simplify-hr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":423,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":240000,"max":240000,"currency":"ZAR","period":"year","gross":null,"usd_annual":14604},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"MS SQL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-29T13:23:43Z","board_verified":false,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"An independent financial services provider based in Port Elizabeth (Gqeberha), South Africa, offering a full spectrum of wealth management, insurance, and advisory solutions, is seeking a IT Helpdesk Technician who will provide first-line (L1) helpdesk support and service excellence to internal clients, ensuring prompt ticket triage, user guidance, and basic troubleshooting.Responsibilities:\nAct as the primary contact for incoming IT support tickets, logging, resolving, and escalating issues to the Systems Administrator as required.\n\nTrain and assist end-users on basic troubleshooting to reduce repetitive support tickets.\n\nPrepare weekly status reports on ticketing volume, resolution rates, and escalations.\n\nAssist the Systems Administrator with core systems maintenance, monthly patching cycles, server health monitoring, and backup validation/reporting.\n\nSupport Microsoft 365, Exchange,active directory/email rules,user rights, and archiving.\n\nFormat, reimage, update, and deploy end-user devices, software, and peripheral equipment.\n\nMaintain customized operational spreadsheets and support IT procurement processes as needed.\n\nMaintain and troubleshoot peripheral hardware, including network switches, access control, clocking systems, printers/scanners, and mobile devices.\n\nCreate and deploy company email signatures and banners, including ad-hoc image editing when requested.\n\nMinimum Requirements:\nRequired: Matric Certificate; CompTIA A+ and N+ proficiency.\n\nAdvantageous: 3-year Diploma or Degree in Information Technology or a related field.\n\nProven experience in desktop and basic server support within a Windows corporate network environment.\n\nHands-on exposure to Microsoft 365, Exchange, MS-SQL, Hyper-V, VMware, and complex network configurations.\n\nFamiliarity with IT security measures and system backup operations.\n\nLanguages: Fully bilingual in English and Afrikaans (Non-negotiable).\n\nLicensing: Valid Code 8 Driver’s License (Non-negotiable).\n\nAvailability: Willingness to work after hours or on weekends when necessary to maintain zero business-hour downtime.\n\nCore Competencies\nTechnical Mindset: Strong analytical problem-solving skills; enthusiastic tinkerer with a track record of practical solutions.\n\nService & Communication: Excellent verbal and written communication with a high-touch customer service orientation.\n\nWork Ethic & Delivery: Highly responsive, organized, and adaptable under pressure with strict attention to detail and self-management capabilities.\n\nBenefits:\nCompetitive salary based on experience (salary can potentially be more based on experience/skills)\nIF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to ","description_format":"text","description_chars":2754,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Afrikaans","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-29T07:47:14Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.376,"p_room":0.44,"age_days":47,"expected_fill_days":33,"reasons":["conf:616","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":14604,"is_top_pay":false},"html_url":"https://alion.io/job/simplify-hr-proprietary-limited-it-helpdesk-technician","json_url":"https://alion.io/job/simplify-hr-proprietary-limited-it-helpdesk-technician.json","meta":{"generated_at":"2026-10-25T10:02:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1891733},"rest":"https://alion.io/mcp/rest/get_company?id=1891733"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimplify-hr-proprietary-limited-it-helpdesk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimplify-hr-proprietary-limited-it-helpdesk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimplify-hr-proprietary-limited-it-helpdesk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simplify-hr-proprietary-limited-it-helpdesk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimplify-hr-proprietary-limited-it-helpdesk-technician"}]}