{"id":1450616,"url":"https://alion.io/job/simplify-hr-proprietary-limited-it-support-technican","title":"IT Support Technican","company":{"id":1891733,"name":"Simplify HR","domain":"simplify.hr","url":"https://alion.io/company/simplify-hr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":375,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":33000,"period":"year","method":"role_country_seniority_unknown","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-29T13:23:43Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"The Main Purpose of the job:\nThe Support Technician is an integral part of the IT department, responsible for providing technical assistance to end-users and addressing issues related to computer hardware, software, and network connectivity. The primary responsibility of a Support Technician is to ensure the smooth functioning of the IT infrastructure and resolve any problems that arise.\nEducation and Experience required:\nMatric Certificate\nTertiary Qualification in Information Technology\n2 - 3 years in a similar role\nIn-depth understanding of diverse computer systems and networks\nValid driver's license is required \nKnowledge, Skills, and Competencies:\nExcellent problem-solving skills\nAdministration and Coordination Skills\nOrganizational and time-management Skills\nGood verbal communication Skills\nYou must be smart, polite and well presented at all times\nExcellent Customer Service Skills\nStrong Team player\nKey areas of responsibility:\n\nProvide technical assistance to clients and users by installing, configuring, testing, and upgrading computer software and hardware.\nDeveloping and maintaining local networks in ways that optimize performance.\nEnsuring security and privacy of networks and computer systems.\nProviding training and guidance to users on how to operate new software and computer equipment.\nOrganizing and scheduling upgrades and maintenance without deterring others from completing their work.\nPerforming troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)\nMaintaining records/logs of repairs and fixes and maintenance schedule.\nIdentifying computer or network equipment shortages and placing orders.\nCollaborate with tech specialists such as software developers and engineers to develop and implement IT\nsupport strategies.\nInvolves reading and researching better ways to understand the issue at hand and support client.\nDirect clients to more experienced personnel for effective resolution of an issue.\nPrepare and present reports to update management on IT support operations.\nAssist in the procurement process for IT hardware, software, and services.\nWork with team members to complete dutiesprojects as needed.\nLog and track warranty claims with approved suppliers and vendors\nRespond and resolve all calls allocated with in the agreed SLA times.\nEscalate unresolved issues to higher-level support teams and follow up to ensure timely resolution.\nMaintain asset allocationsreallocations database.\nProvide cover and support to the engineers during absentbusy periods.\nProvide cover and support to the Helpdesk coordinators during absentbusy periods.\nAttend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.\nPrepared to take ownership of customer problems through to completion.\nAssist in areas where there may be a shortfall, within reason.\nAssist with ad hoc tasks as and when required\nEmpact Group is committed to Employment Equity in line with legislation and will give first preference to candidates as per Equity requirements.\nBy applying for a role within Empact Group (Proprietary) Limited, all Personal Information that you provide to the Company will be held and/ or stored securely for the purpose of recruitment. Your Personal Information will be stored electronically in a database. Where appropriate, some information may be retained in hard copy. In either event, storage will be secure and audited regularly regarding the safety and security of the information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPI”).","description_format":"text","description_chars":3580,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-29T07:45:55Z"}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.544,"p_room":0.9,"age_days":23,"expected_fill_days":49,"reasons":["conf:64","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/simplify-hr-proprietary-limited-it-support-technican","json_url":"https://alion.io/job/simplify-hr-proprietary-limited-it-support-technican.json","meta":{"generated_at":"2026-10-03T03:22:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3084,"day_limit":5000,"remaining_today":1916,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}