{"id":1451682,"url":"https://alion.io/job/simplify-hr-proprietary-limited-junior-application-support-engineer","title":"Junior Application Support Engineer","company":{"id":1891733,"name":"Simplify HR","domain":"simplify.hr","url":"https://alion.io/company/simplify-hr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":369,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Natal, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Kanban","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-09-29T13:23:43Z","board_verified":false,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Junior Application Support Engineer\nTRAQ SOFTWARE SOLUTIONS\nJob Responsibilities:\nThe Application Support Engineer is responsible for the day-to-day management of assigned campaigns, database support, and application functionality. The role ensures accurate data handling, system availability, and optimal performance while providing timely support to internal and external stakeholders. This position assists the DBA in maintaining database integrity, security, and performance, and contributes to continuous process improvement.\nRole Requirements:\n\nTechnical Skills & Tools\nSkills\nDatabase: MS SQL Server, MS SQL Reporting Services (SSRS), SQL scripting & query writing\nSystems Integration & Automation: APIs, schedulers, SFTP processes\nTools: MS Office Suite\nMethodologies: SDLC, Agile-Scrum/Kanban\nProject Management: Basic planning, prioritisation, and tracking skills\nQualifications & Experience\nEducation\nIT Diploma (minimum), IT Degree (preferred)\nExperience1 years SQL experience (minimum)\n1+ years SQL experience ina contact centre/BPO environment (preferred)\n Domain knowledge is beneficial but can be developed on the job\nBehavioural & Core CompetenciesAnalytical, attentive to detail, and able to interpret data efficiently\nStrong Problem-solving and critical thinking skills.\nApplies a design thinking mindset to approach challenges.\nDemonstrates learning agility, is motivated to learn continuously, and embraces feedback for improvement.\nSelf-managing, Relational, and Leadership Competencies:\nExcellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.\nStrong customer-service orientation, proactively addressing client needs and maintaining high service standards.\nFlexible and resourceful with a strong ‘can-do’ attitude\nAlert, responsive, and able to perform effectively under pressure.\nAble to work in a high-pressure environment\nHighly organised with strong time-management skills to prioritise tasks and meet deadlines.\nDemonstrates execution agility and the ability to drive results consistently.\nCollaborative team player with strong interpersonal skills and the ability to influence and present with confidence.\nBusiness & Organisational Knowledge\n• Understands the organisation’s mission, values, and culture, and applies them in day-to-day work.Upholds both expressed and implied ethical responsibilities in all activities.\nFamiliar with organisational structure and inter-departmental business flows.\nComprehends operational and reporting requirements relevant to the role.\nProficient in relevant in-house systems and tools.\nKnowledgeable of legal, regulatory, and internal compliance and reporting requirements.\nAdheres to internal standards, processes, policies, and procedures.\nContinuous improvement mindset\nStrong customer service orientation and stakeholder engagement\nUnderstanding of business processes and how applications support them\nIncident and problem management aligned with business impact\nChanging requirements\nUnderstands client and project requirements and ensures alignment with deliverables.\nAdapts to changes in business strategy, priorities, and organisational goals.\nStays informed on evolving technologies and incorporates relevant innovations into processes.\nMonitors and responds to changes in reporting requirements to ensure accuracy and\ncompliance.\nRole Content\nAccurate, timely database administration and testing\nConfigure and maintain scheduling and automation tools to ensure daily processes execute\nsuccessfully.\nPerform daily checks to confirm files are successfully transferred to/from the SFTP drive.\nManage daily data file imports, validating data accuracy and integrity.\nMonitor and resolve issues related to data imports.\nAnalyse and optimise SQL queries and indexes to improve database performance.\nTake daily responsibility for importing data files and check to ensure all data is accurate.\nIdentify and flag errors, coordinating with Business Analysts to ensure timely resolution.\nMaintain accurate and up-to-date database documentation.\nExtract data from SQL databases, compile reports in Excel, and present findings to clients in a\nclear and professional manner.\nTest new functionality developed by Business Analysts (preferably in the client environment)\nto ensure alignment with specifications.\nRecommend process improvements and automation opportunities to Business Analysts.\nAccurate, timely database maintenance and security (Assist the DBA)\nMonitor and maintain database maintenance plans for backups, index rebuild/defragmentation.\nPerform database ad-hoc backups and restores.\nImplement and manage database backup strategies to ensure data can be restored in case of\nloss or corruption.\nRegularly test backups and recovery procedures.\nManage user permissions and roles to ensure that only authorised users have access to data\nand database operations.\nAssist in designing and implementing database schemas, tables, and relationships.\nTroubleshoot and resolve database latency and performance issues.\nProactively monitor and respond to MSSQL database alerts.\n\nStakeholder Engagement\nLead by example in positioning the department as a trusted advisor and strategic business\npartner.\nCollaborate with internal and external stakeholders to ensure databases and related systems\nmeet application, business, and user requirements.\nProvide ongoing guidance, support, and knowledge-sharing to peers and team members.\nDeliver training and support to team members and end-users on database best practices,\ntools, and processes.\nTeamwork and Self-Management\nAct consistently in alignment with the organisation’s brand, culture, and values.\nProvide ongoing guidance, mentoring, and support to team members to build capability.\nManage stress effectively and professionally without negatively impacting others.\nShare, communicate, and debate learnings openly to promote continuous improvement.\nRaise and discuss issues constructively to encourage problem-solving and innovation.\nPromote a partnership mindset in collaborating with others to achieve shared goals.\nDisplay initiative in sharing knowledge and resolving conflict where required.\nMission Critical Competencies\nManages Self\nDemonstrates strong analytical thinking by probing, gathering, and interpreting information\nsystematically and logically to establish facts and draw sound conclusions.\nApplies structured problem-solving techniques to define issues, identify root causes, evaluate\noptions, and implement effective solutions.\nEnergetic, resilient, and tenacious in maintaining high performance standards under pressure.\nDisplays vigilance, focus, and initiative, responding quickly and effectively to changing\nsituations.\nPlans, prioritises, and manages workload efficiently, anticipating obstacles and ensuring\nobjectives and deadlines are consistently met.\nMaintains physical and emotional resilience, effectively managing pressure while sustaining\nproductivity and professionalism.\nPeople and Communication Skills\nBuilds, strengthens, and maintains relationships based on mutual trust, respect, and\ncollaboration, fostering a spirit of win-win partnership to achieve shared goals.\nAnticipates, understands, and meets the needs of internal and external stakeholders while\nupholding the highest service standards and developing sustainable client relationships.\nCommunicates ideas clearly and persuasively, both verbally and in writing, while actively\nlistening to and considering others’ perspectives to enable productive dialogue and effective\ncollaboration.\nBusiness Process Management\nProactively identifies opportunities to enhance simplicity, efficiency, and effectiveness through innovation and continuous improvement.\nAdheres to established standards, rules, processes, procedures, and deadlines to consistently\nachieve results.\nTakes proactive measures to identify, assess, manage, and mitigate risks to protect the business\noperations and ensure compliance.\nKindly take note preference will be given to previously disadvantaged 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