{"id":1450405,"url":"https://alion.io/job/simplify-hr-proprietary-limited-l1-support-engineer","title":"L1 Support Engineer","company":{"id":1891733,"name":"Simplify HR","domain":"simplify.hr","url":"https://alion.io/company/simplify-hr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":369,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Freshdesk","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-29T13:23:43Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Role Overview\nThe L1 Support Engineer will provide first-line technical support within a 24x7 Managed Services Provider (MSP) environment, supporting network, cloud, and customer infrastructure. The role requires strong troubleshooting skills, excellent customer service, and the ability to work effectively within SLA-driven operations.\nEssential Requirements\n1. MSP / Shift Experience\nMinimum 1-2 years' experience in a Managed Services Provider (MSP), NOC, Service Desk, or Technical Support environment.\nExperience working rotating shifts in a 24x7 operational environment.\nFamiliarity with SLA-driven incident management and escalation processes.\n2. Networking & Telco Support\nCandidates should demonstrate practical experience in:\nFibre connectivity troubleshooting.\nRouter and switch configuration/support.\nLAN/WAN troubleshooting.\nDNS and DHCP fundamentals.\nVPN support.\nNetwork monitoring and fault diagnosis.\nISP or telecommunications support environments preferred. \n3. L1 Technical Support\nExperience providing Level 1 support to internal or external customers.\nAbility to troubleshoot connectivity, hardware, software, and cloud-related issues.\nStrong ticket management and documentation skills.\nAbility to follow SOPs and escalation procedures.\n4. Monitoring & Incident Management\nExperience working with monitoring and ticketing platforms such as:\nZabbix\nSolarWinds\nPRTG\nFreshdesk\nSalesforce\nSimilar enterprise monitoring and service desk solutions\nCandidates should be comfortable:\nMonitoring infrastructure alerts.\nPerforming initial incident triage.\nEscalating P1-P3 incidents appropriately.\nMaintaining operational documentation.\n5. Cloud Exposure\nExperience supporting cloud-based environments.\nFamiliarity with Microsoft 365 administration.\nExposure to Azure, AWS, or GCP environments.\nUnderstanding of cloud concepts, user administration, backups, and basic cloud troubleshooting. \nPreferred Requirements\nCertifications\nAdvantageous certifications include:\nCompTIA A+\nCompTIA Network+\nMicrosoft Azure Fundamentals (AZ-900)\nAWS Cloud Practitioner\nAWS SysOps Administrator\nGoogle Associate Cloud Engineer\nCloud certifications will be considered a significant advantage.\nAdditional Technical Skills\nPowerShell scripting (basic).\nEndpoint security and antivirus management.\nBackup and recovery processes.\nBasic cybersecurity awareness and incident triage.\nMicrosoft Intune, Exchange, Teams, and SharePoint administration\nCore Competencies\nCandidates should demonstrate:\nStrong troubleshooting and analytical skills.\nCustomer-focused communication.\nAbility to work under pressure during major incidents.\nTime management and prioritisation.\nOwnership and accountability.\nCollaboration across technical teams.\nClear technical documentation ab","description_format":"text","description_chars":2757,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-29T07:43:33Z"}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.61,"p_room":1,"age_days":14,"expected_fill_days":49,"reasons":["conf:40","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/simplify-hr-proprietary-limited-l1-support-engineer","json_url":"https://alion.io/job/simplify-hr-proprietary-limited-l1-support-engineer.json","meta":{"generated_at":"2026-10-01T10:09:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1224,"day_limit":5000,"remaining_today":3776,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}