{"id":1451419,"url":"https://alion.io/job/simplify-hr-proprietary-limited-technical-support-consultant-istore-jhb","title":"Technical Support Consultant - iStore JHB","company":{"id":1891733,"name":"Simplify HR","domain":"simplify.hr","url":"https://alion.io/company/simplify-hr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":450,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-11-02T20:25:33Z","board_verified":false,"closed_at":"2026-11-02T20:25:33Z","days_open":73,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":73},"description":"iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 44 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.\nThe iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.\nYour role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.\nYou need to have:\nCompleted Matric and IT qualification (minimum A+/N+)\nExperience in Helpdesk/1st Line Support\nThe right person for this role is someone with\nTenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges\nConflict Management, Managing complexity, disagreement, and conflict effectively and smoothly \nSituational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action \n Learning and Development, Open, motivated, and proactively seek learning and development opportunities\nApply today!","description_format":"text","description_chars":1353,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-29T07:52:35Z"},{"event":"close","at":"2026-11-02T20:25:33Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/simplify-hr-proprietary-limited-technical-support-consultant-istore-jhb","json_url":"https://alion.io/job/simplify-hr-proprietary-limited-technical-support-consultant-istore-jhb.json","meta":{"generated_at":"2026-11-02T22:47:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32064,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1891733},"rest":"https://alion.io/mcp/rest/get_company?id=1891733"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimplify-hr-proprietary-limited-technical-support-consultant-istore-jhb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimplify-hr-proprietary-limited-technical-support-consultant-istore-jhb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimplify-hr-proprietary-limited-technical-support-consultant-istore-jhb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simplify-hr-proprietary-limited-technical-support-consultant-istore-jhb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimplify-hr-proprietary-limited-technical-support-consultant-istore-jhb"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1451419}},{"tool":"search_jobs","arguments":{"company":"simplify.hr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1451419},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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