# Customer Operations & Automation Manager

About SimpliGov SimpliGovis the government operations platform where state and local agencies design, run, and improve how their programs operate. We help agency teams move applications, approvals, signatures, and payments across systems and departments, without waiting on IT backlogs, long transformation projects, or outside consultants. Our work puts the people who know the programs best in control of how the work gets done. We value simplicity, ownership, and results, and we'recommitted to helping government teams deliver reliable, better-run programs for the constituents who depend on them. Position Overview The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov'scustomer team, redesigning how Customer Success works internallyso government customers get faster, more consistent, and more proactive service. This role is Customer Success's owner of customer data and process, the primary liaison to Revenue Operations for Salesforce, and the owner of Professional Servicescapacity planning, forecasting, and reporting. It reports to the Director of Professional Services, has no direct reports initially, and partners closely with Customer Suc

- **Id**: 3890467
- **Url**: <https://alion.io/job/simpligov-customer-operations-automation-manager>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Denver, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T21:05:48Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-09T12:21:42Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 5551
- **Description truncated**: no
- **Benefits**: Flexible schedule
- **Relocation offered**: no
- **Industries**: Workflow & Process Automation (RPA, BPM)

## Company

- **Id**: 1789678
- **Name**: SimpliGov
- **Domain**: simpligov.com
- **Url**: <https://alion.io/company/simpligov>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: BambooHR

## Technologies

- **Agentforce** — Optional: no
- **ChatGPT** — Optional: no
- **Claude** — Optional: no
- **FedRAMP** — Optional: no
- **LLM** — Optional: no
- **SOC 2** — Optional: no
- **Zapier** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-06T21:05:48Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 30
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.