{"id":3505271,"url":"https://alion.io/job/simplygo-business-analysis-app-support-analyst","title":"Business Analysis & App Support Analyst","company":{"id":287143,"name":"SimplyGo","domain":"simplygo.com.sg","url":"https://alion.io/company/simplygo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4200,"max":5200,"currency":"SGD","period":"month","gross":true,"usd_annual":48744},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-30T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are\nWe are SimplyGo Pte. Ltd. (SPL), a wholly owned subsidiary of the Land Transport Authority, and a key player in the Singapore public transport ecosystem. We develop transit ticketing and travel card-related products and services that simplify journeys and create value for our commuters. We believe great ideas come from people who are curious, driven, and eager to learn. Join us if you are looking for an organisation that allows you to make a meaningful impact and provide the support you need to grow.\n\nWhat You Will Do\nAt SPL, you are an integral part of our team - driving meaningful projects and witnessing the tangible difference your work makes. As an Analyst II, Business Analysis & Application Support, you will join our Application Support team to maintain stable application operations through incident management, system monitoring, and data analysis. You will be a subject matter expert, collaborating with stakeholders and vendors to resolve issues, support system releases, ensure compliance, and drive continuous improvements through documentation and operational enhancements.\n\nKey Tasks you will be involved in\n\nApplication Support & Incident Management\nManage and resolve incidents, service requests, and problem tickets per SLAs and escalation procedures.\nPerform incident triage, impact assessment, prioritization, and root cause analysis; implement preventive measures.\nMonitor application health, logs, and alerts to proactively identify and mitigate issues.\nData Analysis & Investigation\nExecute SQL queries for troubleshooting, validation, and operational reporting.\nAnalyze system and transaction data to support investigations, reconciliations, and reporting insights.\nSystem Monitoring & Operations\nMonitor application components, interfaces, and batch processes end-to-end.\nTrack incident resolution using tools like ServiceNow or Jira; support batch job monitoring, reruns, and reconciliation.\nFunctional & Technical Expertise\nAct as a SME on application behavior, workflows, and integrations.\nInvestigate system anomalies and validate findings with stakeholders; understand dependencies including APIs, middleware, and external systems.\nVendor & Stakeholder Coordination\nCollaborate with development, infrastructure, cloud teams, and external vendors for timely issue resolution and system improvements.\nRelease & Change Support\nSupport application deployments, releases, and change activities; perform post-deployment validation and smoke testing to ensure stability.\nConfiguration, Access & Compliance\nAdminister application configurations and manage user access per security policies.\nSupport audit, compliance, and security activities, including documentation and evidence preparation.\nDocumentation & Continuous Improvement\nMaintain SOPs, runbooks, and knowledge base articles; contribute to process improvements and automation initiatives.\nHow to Apply\nSend us your resume with a short note telling us what excites you most about this opportunity to .\n\nThis role might be for you if you have:\nStrong training in Computer Science, Information Technology, Engineering, or equivalent.\n2–5 years’ experience in IT operations, end-user management, or production application support for mission-critical/high-availability systems.\nUnderstanding of application architecture, APIs, system integrations, batch processing, and job scheduling.\nFamiliarity with incident management and ticketing systems (e.g., ServiceNow, Jira), log analysis, and monitoring tools.\nStrong troubleshooting, root cause analysis, and SQL-based data analysis skills.\nExcellent communication and stakeholder management abilities.\nWillingness to participate in standby/after-hours support rotations for deployments, maintenance, and issue resolution.\nProactive team player capable of working independently with minimal supervision.\nSkills\nService Desk Management, IT Operations Management, High Availability, Cloud SQL, Root Cause Analysis, Information Technology, IT Operations, Root Cause Problem Solving, Incident Management Services, JIRA, RCA, ServiceNow, API, Stakeholder Management, Incident Management","description_format":"text","description_chars":4148,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport"],"lifecycle":[{"event":"open","at":"2026-10-30T04:28:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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