{"id":197803,"url":"https://alion.io/job/simpplr-lead-voice-ai-engineer","title":"Lead Voice AI Engineer","company":{"id":37762,"name":"Simpplr","domain":"simpplr.com","url":"https://alion.io/company/simpplr","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":44},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Voice Agents","optional":false},{"name":"Azure","optional":true},{"name":"Deepgram","optional":true},{"name":"ElevenLabs","optional":true},{"name":"Function Calling","optional":true},{"name":"Jira","optional":true},{"name":"Knowledge Graph","optional":true},{"name":"LangChain","optional":true},{"name":"LangGraph","optional":true},{"name":"LiveKit","optional":true},{"name":"OpenAI","optional":true},{"name":"RAG","optional":true},{"name":"ServiceNow","optional":true},{"name":"Tool Use","optional":true},{"name":"Twilio","optional":true},{"name":"WebRTC","optional":true},{"name":"WebSockets","optional":true}],"status":"live","first_seen_at":"2026-09-03T08:37:13Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-20T22:32:36Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Who We Are\nSimpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations - including AAA, the NHS, Penske, and Moderna - trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.\nAbout the role\nWe are looking for a Lead Voice AI Engineer to build production-grade Voice Agents for frontline heavy verticals like healthcare, manufacturing, warehousing, retail, hospitality focusing on employee support, procurement, collections, logistics, ordering etc.\nYou will lead the design of low-latency, real-time voice systems combining ASR, TTS, LLMs, conversational AI, enterprise workflows, knowledge retrieval, compliance, and human handoff.\nThis is a hands-on technical leadership role for someone who can take Voice AI from architecture to production.\nResponsibilities\nDesign and build the real-time voice runtime for live conversations.\nBuild and optimize streaming ASR, TTS, VAD, endpointing, turn-taking, and barge-in.\nBuild adaptive voice pipelines for high-noise frontline environments (60-112 dB), hospitals, factory floors, warehouses, including server-side noise cancellation, echo suppression, and dynamic ASR/TTS optimization for PSTN and mobile phone audio quality.\nArchitect multi-provider speech routing across a broad multilingual matrix, including code-switching (e.g., Spanglish, Hinglish), where no single ASR or TTS provider covers all languages, and language detection, provider selection, and fallback chains must operate in real time mid-call.\nDevelop Voice Agents that support multi-turn, multi-intent conversations, context switching, clarification, and recovery.\nIntegrate Voice Agents with workflows, APIs, CRM, ITSM, knowledge bases, and enterprise systems.\nBuild secure identity verification, consent, privacy, audit, and compliance controls.\nImplement warm transfer, callback, queue routing, and seamless human handoff with full conversation context.\nOptimize multilingual voice quality across accents, noisy environments, latency, and naturalness.\nBuild evaluation frameworks for WER, intent accuracy, response latency, containment, resolution, escalation, and CSAT.\nEstablish production observability across the full call path: ASR → LLM → tools → TTS.\nEvaluate and integrate leading speech, telephony, and AI technologies.\nDefine architecture, engineering standards, and production readiness for the Voice AI platform.\nMentor engineers and lead critical technical design reviews.\nM∂inimum qualifications\n7+ years of software engineering experience.\nStrong experience building production distributed or real-time systems.\nHands-on experience with Conversational AI, Voice AI, Speech AI, or LLM-based agents.\nStrong programming skills in Python, Java, Go, or equivalent.\nExperience with APIs, streaming systems, asynchronous architectures, and cloud-native platforms.\nStrong understanding of system design, scalability, reliability, and observability.\nPreferred qualifications\nHands-on experience with Deepgram for real-time ASR and streaming speech recognition.\nHands-on experience with LiveKit for WebRTC, real-time audio, voice-agent runtime, and session orchestration.\nHands-on experience with ElevenLabs for low-latency, natural TTS and conversational voice experiences.\nExperience with OpenAI, Azure Speech, Google Speech, or similar ASR/TTS technologies.\nExperience with WebRTC, SIP, RTP, WebSockets, Twilio, or contact-center platforms.\nExperience with LLM agents, tool calling, RAG, LangGraph, or similar orchestration frameworks.\nExperience integrating enterprise systems such as Salesforce, ServiceNow, Jira, Zendesk, or Workday.\nExperience with multilingual speech, accent handling, noisy environments, PII redaction, and call-recording controls.\nExperience building high-scale, multi-tenant SaaS platforms.\nWhat success looks like\nVoice Agents feel natural and responsive in real-time conversations.\nUsers can interrupt naturally and change context without breaking the conversation.\nThe system works reliably across languages, accents, and noisy environments.\nVoice Agents securely execute enterprise workflows and grounded knowledge retrieval.\nComplex cases escalate to humans with full context.\nThe platform meets measurable targets for latency, accuracy, reliability, containment, resolution, and customer satisfaction.\nEngineering principle\nVoice is not chat with audio. Voice is a real-time interaction model with different requirements for latency, interruption, identity, compliance, failure handling, and human handoff.\nYour Voice, Unfiltered:\nWe value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interview\nOur process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!\nIf you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.\nSimpplr’s Hub-Hybrid-Remote Model:\nAt Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.\nHub -100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.\nHybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. \n Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.","description_format":"text","description_chars":6474,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Intranet & Knowledge Management"],"lifecycle":[{"event":"open","at":"2026-09-03T17:46:18Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.665,"p_room":0.45,"age_days":46,"expected_fill_days":31,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/simpplr-lead-voice-ai-engineer","json_url":"https://alion.io/job/simpplr-lead-voice-ai-engineer.json","meta":{"generated_at":"2026-10-21T01:34:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2307,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37762},"rest":"https://alion.io/mcp/rest/get_company?id=37762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimpplr-lead-voice-ai-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimpplr-lead-voice-ai-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimpplr-lead-voice-ai-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simpplr-lead-voice-ai-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimpplr-lead-voice-ai-engineer"}]}