{"id":3280644,"url":"https://alion.io/job/simpplr-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":37762,"name":"Simpplr","domain":"simpplr.com","url":"https://alion.io/company/simpplr","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Knowledge Graph","optional":true}],"status":"live","first_seen_at":"2026-10-26T11:14:08Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T00:21:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are\nSimpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations - including AAA, the NHS, Penske, and Moderna - trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com.\nOverview:\nAs a Senior Customer Success Manager, you will own a portfolio of complex, strategic customers and partner with them to achieve their business objectives, maximize the value of their investment in Simpplr, and build long-term successful partnerships.\nThe ideal candidate combines strong commercial acumen with technical curiosity and a proactive mindset. They are comfortable engaging executive stakeholders, navigating complex customer environments, and helping customers realize measurable value from their investment in Simpplr.\nWhat Makes This Opportunity Unique\nAs Simpplr continues to grow globally, we are expanding our Customer Success team and creating a new Senior Customer Success Manager role. This is an exciting opportunity to join a high-performing team and take ownership of a portfolio of complex, strategic customers across the US and EU market. \nSimpplr is a Series D, AI-powered Employee Experience platform that has raised over $131M in funding and is the only 4x Leader across Gartner, Forrester, IDC, and G2.\nFor individuals looking to accelerate their career, this role provides significant opportunities for learning, growth, visibility, and progression.\nKey Responsibilities:\nIn this role, you will be responsible for driving customer outcomes, value realization, retention, and growth across a portfolio of complex, strategic customers. Key responsibilities include:\nCustomer Value Realization\nDevelop and execute success plans aligned to customer business objectives and desired outcomes\nDrive adoption and measurable business value by helping customers maximize their investment in Simpplr\nPartner with customers to define success metrics, track progress, and demonstrate value realization throughout the customer lifecycle\nNavigate complex stakeholder environments and align business and technical teams around strategic objectives\nExecutive Stakeholder Engagement\nServe as a trusted advisor to executive and senior business stakeholders.\nLead Executive Business Reviews (EBRs/QBRs) with executive stakeholders\nPresent business value, adoption insights, strategic recommendations, and success plans to customer leadership teams\nInfluence executive stakeholders by connecting Simpplr initiatives to broader business priorities and outcomes\nProactive Customer Success & Risk Management\nAnticipate customer needs and proactively identify opportunities to drive additional value\nMonitor customer health, engagement, and adoption trends to identify risks early\nDevelop and execute mitigation plans to address risks before they impact customer outcomes\nDrive customer initiatives forward and coordinate stakeholders to ensure successful execution\nCross-Functional Collaboration & Customer Advocacy\nPartner closely with Sales, Product, Support, and Leadership teams to deliver exceptional customer outcomes.\nAdvocate for customer needs and provide actionable feedback to influence product and process improvements.\nCoordinate internal resources and stakeholders to resolve customer challenges and drive strategic initiatives.\nQualifications:\nBachelor's degree in Business Administration, Marketing, or a related field. Master's degree preferred.\n5+ years of experience in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS environment.\nProven experience managing complex, enterprise customers across either North America or EU Region. \nExperience leading Executive Business Reviews (EBRs/QBRs) and presenting business value, strategic recommendations, and success plans to executive stakeholders.\nStrong commercial acumen with a track record of driving customer retention, growth, and long-term partnerships.\nTechnically savvy with the ability to understand product capabilities, integrations, and customer use cases, and translate technical concepts into business value.\nHighly proactive with a demonstrated ability to anticipate customer needs, identify risks and opportunities early, and drive actions to successful outcomes with minimal direction.\nExcellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.\nBenefits:\nCompetitive salary and performance-based incentives.\nComprehensive health benefits package.\nFlexible work arrangements, including remote options.\nOpportunities for professional development and career growth.\nDynamic and collaborative work environment with a focus on innovation and creativity.\nJoin our team and make a significant impact on the success of our clients while advancing your career in customer success management!\nYour Voice, Unfiltered:\nWe value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interview\nOur process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!\nIf you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.\nSimpplr’s Hub-Hybrid-Remote Model:\nAt Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.\nHub -100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.\nHybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. \n Remote - 100% remote. 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