{"id":418965,"url":"https://alion.io/job/simpro-account-manager-multiple-roles-available-growth-expansion","title":"Account Manager (Multiple Roles Available) | Growth & Expansion","company":{"id":49872,"name":"Simpro","domain":"simprogroup.com","url":"https://alion.io/company/simpro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0.143,"time_to_fill_p50_days":32,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":127000,"period":"year","method":"role_country_seniority_unknown","sample_n":63},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-26T10:07:43Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Job Context\nSimpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation.With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment.\nThis is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.\nWhat You’ll Do\nOwn renewals & reduce churn\nManage end-to-end renewals across a large portfolio with consistency and accuracy\nProactively identify at-risk customers through outreach and usage insights\nMaintain clear, reliable renewal forecasts and pipeline visibility\nIdentify growth opportunities\nSpot and act on expansion opportunities (users, modules, training)\nPartner with customers to unlock additional value from the Simpro platform\nContribute to revenue growth while maintaining a strong customer-first mindset\nOperate with structure & discipline\nFollow established playbooks, cadences, and processes\nMaintain excellent CRM hygiene and account records\nManage a high-volume portfolio with strong organisation and attention to detail\nBuild strong, practical relationships\nEngage with time-poor, operational customers in a clear and direct way\nTranslate product features into simple, tangible business outcomes\nBuild trust through consistency, reliability, and genuine care\nWhat You’ll Bring\nExperience in Account Management, Customer Success, or Renewals within SaaS\n\nProven track record managing renewals and reducing churn across a large portfolio (100+ accounts)\n\nExperience working with SMB or Mid-Market customers, ideally in operational or trade-based industries\n\nStrong commercial instincts with the ability to identify and act on growth opportunities\n\nHigh level of process discipline and ability to follow structured workflows\n\nA driven, outcomes-focused mindset with the ability to thrive in a scaling business\n\nOur Core Values\nWhile experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:\nWe Are One Team\nWe Are Customer Centric\nWe Are Growth Minded\nWe Are Accountable\nWe Celebrate Success\nSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .\nVisit simprogroup.com/au/company/careers to learn more about us and our values.\nIf you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.\nWe would like to take this opportunity to thank all candidates for their application.\n*Please note, no agencies will be accepted in the recruitment of this role.","description_format":"text","description_chars":3214,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-06T03:38:01Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.393,"p_room":0.45,"age_days":59,"expected_fill_days":32,"reasons":["conf:69","velocity","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/simpro-account-manager-multiple-roles-available-growth-expansion","json_url":"https://alion.io/job/simpro-account-manager-multiple-roles-available-growth-expansion.json","meta":{"generated_at":"2026-10-26T20:30:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49872},"rest":"https://alion.io/mcp/rest/get_company?id=49872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimpro-account-manager-multiple-roles-available-growth-expansion"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimpro-account-manager-multiple-roles-available-growth-expansion"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimpro-account-manager-multiple-roles-available-growth-expansion"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simpro-account-manager-multiple-roles-available-growth-expansion\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimpro-account-manager-multiple-roles-available-growth-expansion"}]}