{"id":419000,"url":"https://alion.io/job/simpro-account-manager","title":"Account Manager","company":{"id":49872,"name":"Simpro","domain":"simprogroup.com","url":"https://alion.io/company/simpro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0.111,"time_to_fill_p50_days":37,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":178000,"period":"year","method":"role_country_seniority_unknown","sample_n":10699},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-22T00:00:00Z","employer_posted_date":"2026-05-22","last_verified_at":"2026-11-03T22:31:26Z","board_verified":true,"closed_at":null,"days_open":166,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":165},"description":"Job Context\nThe Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.What You’ll Do\nMaintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.\n\nGuide the customer throughout the Simpro Group journey and facilitate all resources offered.\n\nIdentify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.\n\nDrive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).\n\nBe a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.\n\nUnderstand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.\n\nThis job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.\n\nWhat You’ll Bring\nExperience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.\n\nHave a customer-centric approach, with a desire to deliver the best for our customers.\n\nBe proactive and enjoy collaborating across teams to deliver great commercial outcomes.\n\nGood interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.\n\nExperience working with business process software in a customer-facing role would be a benefit.\n\nBe tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.\n\nExceptional customer service and troubleshooting/problem solving skills.\n\nAbility to work effectively under pressure and to perform well in a team dynamic.\n\nWhat We Can Offer You\nResponsible Time Off\n\nComprehensive medical, dental, vision package with 100% employer paid options\n\nAdditional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.\n\nWellness Challenge App, Diabetes Prevention App, and Health Hub App\n\n401k/Retirement Plan with 6% employer match\n\nGenerous Parental Leave Program\n\nPaid Volunteer Leave Days\n\nPublic Holiday Exchange Scheme\n\nTalent Referral Program - get rewarded for referring a friend to join our team!\n\nDiverse training & internal networking opportunities across all of our product lines\n\nOpportunities for career progression and development\n\nService recognition awards\n\nClick here to find out more about working at Simpro Group!\n\nOur Core Values\nWe Are One Team\nWe Are Customer Centric\nWe Are Growth Minded\nWe Are Accountable\nWe Celebrate Success\nSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. 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