{"id":418972,"url":"https://alion.io/job/simpro-customer-advocacy-community-manager","title":"Brand Advocacy Specialist","company":{"id":49872,"name":"Simpro","domain":"simprogroup.com","url":"https://alion.io/company/simpro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0.167,"time_to_fill_p50_days":31,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T03:59:32Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Job Context\nThis role supports Simpro Group’s global customer advocacy strategy by turning satisfied customers into engaged brand champions through testimonials, referrals, communities, events, awards, and storytelling. It also manages customer relationships and advocacy programs while tracking sentiment, engagement, and brand affinity.What You’ll Do\nSupport the development, execution and maintenance of a global advocacy program across all Simpro Group brands\nHelp design programs that turn strong customer satisfaction into emotional brand loyalty\nContribute to building structured pathways for customers to evolve into vocal brand champions\nTrack and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement\nCreate, monitor and participate in brand- and industry-led virtual communities \nPartner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking\nBuild and maintain a curated bench of customer advocates representing industries, regions, and use cases\nCoordinate across teams to match the right customer voice with the right opportunity - references, referrals, media, and community engagements\nSupport recruitment and management of customer speakers and content for Simprosium, our annual customer event\nAssist in managing and evolving our annual customer awards program\nIdentify creative ways to engage and celebrate customers, including video series, social amplification, gifting, and experiences\nSupport the development of testimonials, referrals, advisory groups, case studies, and community initiatives\nOwn the customer experience \nWhat You’ll Bring\n2+ years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS roles\nBachelor’s degree in Marketing, Communications, Business, or related field required\nInterest in building advocacy or community programs that drive brand affinity\nFamiliarity with review platforms and reputation management strategies\nExperience supporting events, webinars, or customer-facing programs\nStrong relationship-building skills and comfort working with customers\nAbility to collaborate cross-functionally and manage multiple stakeholders\nStrong communication and storytelling instincts\nExcellent organizational and project management skills\nProactive, curious, and eager to grow in a fast-paced environment\nThis job description is not an exhaustive list of duties and may be amended at the discretion of Simpro Group.\nOur Core Values\nWe Are One Team\nWe Are Customer Centric\nWe Are Growth Minded\nWe Are Accountable\nWe Celebrate Success\nSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.\nIf you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.\n*Please note, no agencies will be accepted in the recruitment of this role.","description_format":"text","description_chars":3320,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-06T03:38:01Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.457,"p_room":0.36,"age_days":56,"expected_fill_days":31,"reasons":["conf:1","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/simpro-customer-advocacy-community-manager","json_url":"https://alion.io/job/simpro-customer-advocacy-community-manager.json","meta":{"generated_at":"2026-10-21T06:57:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9868,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49872},"rest":"https://alion.io/mcp/rest/get_company?id=49872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimpro-customer-advocacy-community-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimpro-customer-advocacy-community-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimpro-customer-advocacy-community-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simpro-customer-advocacy-community-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimpro-customer-advocacy-community-manager"}]}