{"id":2517541,"url":"https://alion.io/job/simpro-customer-marketing-manager-2","title":"Customer Marketing Manager","company":{"id":49872,"name":"Simpro","domain":"simprogroup.com","url":"https://alion.io/company/simpro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0.167,"time_to_fill_p50_days":32,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":33},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-14T10:09:25Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T14:38:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Context\nAt Simpro Group, our customers are our greatest advocates. As our Customer Marketing Manager, you'll be responsible for turning customer success stories into powerful marketing assets, building a thriving community of champions who genuinely love our products and want to share their experiences.From customer events and advocacy programmes to review campaigns and case studies, you'll create memorable experiences that strengthen relationships, build trust and elevate our brand in the market.\nWhat You’ll Do\nDevelop and execute customer marketing and communication strategies that keep customers engaged throughout their journey.\n\nBuild and grow a community of customer advocates, encouraging reviews across platforms such as G2, Google and other industry-leading review sites.\n\nDesign and deliver creative campaigns that increase customer engagement, advocacy and brand awareness.\n\nIdentify compelling customer success stories and collaborate with internal teams to create case studies, testimonials and reference opportunities.\n\nPlan and deliver customer-focused events, webinars and community initiatives that strengthen relationships and celebrate customer success.\n\nManage sponsorship opportunities across customer and industry events to maximise brand visibility and engagement.\n\nPartner closely with Customer Success, Sales, Product and Marketing teams to ensure a consistent and engaging customer experience.\n\nMeasure programme performance, monitor customer sentiment and continuously optimise campaigns using data and insights.\n\nWhat You’ll Bring\n3 - 5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications.\n\nStrong project management and excellent communication skills.\n\nExperience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.\n\nHighly organized and detail-oriented with a data-driven mindset and analytical skills.\n\nCollaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.\n\nOur Core Values\nWe Are One Team\nWe Are Customer Centric\nWe Are Growth Minded\nWe Are Accountable\nWe Celebrate Success\nSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.\nIf you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.\nPlease note: no agencies will be accepted in the recruitment of this role. 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