{"id":2439399,"url":"https://alion.io/job/simpro-customer-marketing-manager","title":"Customer Marketing Manager","company":{"id":49872,"name":"Simpro","domain":"simprogroup.com","url":"https://alion.io/company/simpro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0.167,"time_to_fill_p50_days":32,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":123000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2370},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-13T11:40:48Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T14:38:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job\nThe Customer Marketing Manager turns our customers into our most powerful growth engine. You'll build and run a customer advocacy program that mobilises enthusiastic customers to share their experiences on Google, G2 and other key review platforms, while developing a network of customer champions who speak on our behalf. Working closely with key stakeholders, you'll create programs that deepen engagement, drive retention and expansion, and generate referrals.What You’ll Do\nThe Customer Marketing Manager, APAC turns Simpro and AroFlo customers into our most powerful advocates. You'll design and execute programs that spark customer excitement, amplify our brand reputation across Australia, New Zealand and the wider APAC region, and make it easy and rewarding for customers to become vocal champions. Reporting to the Director, Growth Marketing in Australia, you'll be part of the Simpro Group global marketing team, partnering with regional Account Management and Sales, and working with stakeholders in other regions to share best practice and align programs globally.\nResponsibilities\nDevelop and execute customer marketing strategies for Simpro and AroFlo customers in APAC.\nPartner with APAC Account Management to identify advocates, support customer engagement and create marketing opportunities that strengthen relationships.\nBuild and grow customer champion programs for Simpro and AroFlo, including recognition, rewards and a local reference pool for sales.\nDesign and run referral programs that turn satisfied customers into a reliable source of new business.\nOwn and optimise the APAC review strategy for both brands, running campaigns to grow reviews on Google, G2, Capterra and regional platforms such as ProductReview.com.au.\nPlan and deliver customer webinars for APAC audiences that showcase best practice and feature local customer voices.\nOwn the planning and execution of APAC customer events, including user groups and roadshows.\nIdentify and manage sponsorships at regional industry and trade association events.\nProduce customer content for Simpro and AroFlo, including case studies, testimonials, videos and success stories.\nLocalise global customer marketing programs and content for Australian, New Zealand and wider APAC audiences.\nShare APAC customer insights with regional and global product, marketing and sales teams.\nCollaborate with Simpro Group marketing stakeholders in other regions to align strategy, share learnings and contribute to global campaigns.\nEnsure consistent customer messaging for each brand across APAC and global teams.\nTrack and report on program performance, including review volume and ratings, referral pipeline, advocate participation and event engagement.\nThis job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.\nWhat You’ll Bring\n3-5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications.\n\nStrong project management and excellent communication skills.\n\nExperience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.\n\nHighly organized and detail-oriented with a data-driven mindset and analytical skills.\n\nCollaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.\n\nOur Core Values\nWhile experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:\nWe Are One Team\nWe Are Customer Centric\nWe Are Growth Minded\nWe Are Accountable\nWe Celebrate Success\nSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .\nVisit simprogroup.com/au/company/careers to learn more about us and our values.\nWe would like to take this opportunity to thank all candidates for their application.\n*Please note, no agencies will be accepted in the recruitment of this role.","description_format":"text","description_chars":4331,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-10-13T11:40:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:14","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/simpro-customer-marketing-manager","json_url":"https://alion.io/job/simpro-customer-marketing-manager.json","meta":{"generated_at":"2026-10-14T16:41:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49872},"rest":"https://alion.io/mcp/rest/get_company?id=49872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimpro-customer-marketing-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimpro-customer-marketing-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimpro-customer-marketing-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simpro-customer-marketing-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimpro-customer-marketing-manager"}]}