{"id":418986,"url":"https://alion.io/job/simpro-manager-customer-operations","title":"Manager, Customer Operations","company":{"id":49872,"name":"Simpro","domain":"simprogroup.com","url":"https://alion.io/company/simpro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0.167,"time_to_fill_p50_days":31,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-21T09:32:21Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Job Context\nThe Manager, Customer Operations is an operational leadership role responsible for driving operational excellence, execution discipline, and performance visibility across post-sale customer organizations. Operating as a key operational partner to customer success leadership and broader go-to-market functions, this position oversees business operating rhythms, analytics frameworks, revenue forecasting, and capacity planning. The incumbent leads a team of operations analysts to translate complex customer and financial data into actionable insights, ensuring alignment between strategic business objectives and frontline operational target execution.What You’ll Do\nPartners with post-sale leadership to drive operational execution, manage business operating rhythms, and enforce performance inspection frameworks.\nEstablishes operational structures, accountability standards, and execution discipline across customer-facing operational units.\nManages customer lifecycle analytics, pipeline visibility, and revenue forecasting models to provide actionable insights for executive decision-making.\nEvaluates operational, customer, and financial performance data to surface trends, retention risks, and strategic growth opportunities.\nPartners with finance and revenue leadership to align broader financial targets with frontline operational goals, capacity models, and budgeting frameworks.\nLeads go-to-market operational planning, including capacity modeling, quota allocation, and operational performance management.\nDesigns, implements, and manages variable compensation and incentive structures aligned with organizational strategy and performance metrics.\nLeads and develops a team of operations analysts, establishing high standards for analytical rigor, data accuracy, and professional growth.\nStreamlines cross-functional workflows and integrates artificial intelligence and automation tools to enhance operational efficiency and productivity.\nDelivers executive-level business reporting, root-cause analyses, and performance reviews to guide decision-making across leadership functions.\nThis job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.\nWhat You’ll Bring\nBachelor’s degree in Business, Finance, Operations, Economics, or a related field; or equivalent practical experience.\nDemonstrated experience in customer operations, revenue operations, business operations, finance, or commercial consulting within a SaaS environment.\nProven experience in a leadership or supervisory capacity, with a track record of developing and managing operational team members.\nStrong proficiency in designing and implementing incentive compensation structures, quota frameworks, and capacity planning models for post-sale teams.\nExtensive experience in operational planning, key performance indicator (KPI) management, pipeline forecasting, and executive-level business reporting.\nDeep technical familiarity with enterprise CRM platforms, business intelligence software, and data analytics tools.\nActive capability in utilizing artificial intelligence and automation tools to optimize operational workflows, data analysis, and decision-making processes.\nAdvanced analytical, financial modeling, and problem-solving skills, with a demonstrated ability to translate complex data into practical business strategies.\nExcellent cross-functional collaboration and communication skills, with a demonstrated ability to align diverse stakeholders around operational priorities.\nOur Core Values\nWe Are One Team\nWe Are Customer Centric\nWe Are Growth Minded\nWe Are Accountable\nWe Celebrate Success\nSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.\nIf you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.\n*Please note, no agencies will be accepted in the recruitment of this role.","description_format":"text","description_chars":4323,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-06T03:38:01Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.374,"p_room":0.45,"age_days":56,"expected_fill_days":31,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/simpro-manager-customer-operations","json_url":"https://alion.io/job/simpro-manager-customer-operations.json","meta":{"generated_at":"2026-10-21T14:36:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49872},"rest":"https://alion.io/mcp/rest/get_company?id=49872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimpro-manager-customer-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimpro-manager-customer-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimpro-manager-customer-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simpro-manager-customer-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimpro-manager-customer-operations"}]}