{"id":988682,"url":"https://alion.io/job/simpro-strategic-account-manager-2","title":"Strategic Account Manager","company":{"id":49872,"name":"Simpro","domain":"simprogroup.com","url":"https://alion.io/company/simpro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0.111,"time_to_fill_p50_days":37,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":178000,"period":"year","method":"role_country_seniority_unknown","sample_n":10699},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-03T11:22:16Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Job Context\nThe Strategic Account Manager owns the long-term success, retention, and commercial growth of the company's largest and most complex enterprise client accounts. Acting as a trusted commercial advisor, the role focuses on building deep, multi-stakeholder relationships at the executive level to align software solutions with overarching client business goals. The position holds high responsibility for managing renewal risks, mitigating revenue churn, and driving expansion opportunities across a high-impact portfolio. Operating with a high degree of autonomy, the role ensures strategic value delivery and complex problem resolution to maximize client net revenue retention.What You’ll Do\nDrives the long-term retention and commercial growth of a high-value portfolio consisting of the company's most complex enterprise client accounts\nEstablishes and shapes deep, multi-stakeholder relationships at the executive level to anchor the business as a core strategic partner\nDevelops and executes comprehensive joint success plans that tie platform value directly to client financial and operational objectives\nLeads structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways\nOwns and mitigates portfolio renewal risk by accurately forecasting outcomes and coordinating cross-functional mitigation frameworks\nInfluences portfolio expansion by identifying and driving upsell, cross-sell, and advanced technology adoption initiatives\nManages complex, multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value\nChampions the client's voice internally by partnering with product and operational leadership to resolve complex systemic issues\nDesigns replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health\nOversees the maintenance of high-integrity commercial records, pipeline metrics, and data tracking to inform executive decision-making\nThis job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.\nWhat You’ll Bring\nExecutive presence with the ability to influence and persuade senior leadership and C-suite stakeholders\nAdvanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes\nStrong negotiation and contract management skills to navigate multi-stakeholder commercial environments\nExceptional cross-functional orchestration capabilities to align internal resources around client needs\nData-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities\nComplete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS framework\nDeep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures\nUnderstanding of net revenue retention strategies and proactive risk-mitigation frameworks\nOur Core Values\nWe Are One Team\nWe Are Customer Centric\nWe Are Growth Minded\nWe Are Accountable\nWe Celebrate Success\nSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.\nIf you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.\n*Please note, no agencies will be accepted in the recruitment of this role.","description_format":"text","description_chars":3836,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-17T00:56:45Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.581,"p_room":0.55,"age_days":48,"expected_fill_days":37,"reasons":["conf:4","velocity","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/simpro-strategic-account-manager-2","json_url":"https://alion.io/job/simpro-strategic-account-manager-2.json","meta":{"generated_at":"2026-11-03T17:46:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49872},"rest":"https://alion.io/mcp/rest/get_company?id=49872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimpro-strategic-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimpro-strategic-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimpro-strategic-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simpro-strategic-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimpro-strategic-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":988682}},{"tool":"search_jobs","arguments":{"company":"simprogroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":988682},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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