{"id":1454960,"url":"https://alion.io/job/simpson-thacher-bartlett-llp-senior-office-technology-support-analyst","title":"Senior Office Technology Support Analyst","company":{"id":1842699,"name":"Simpson Thacher & Bartlett","domain":"stblaw.com","url":"https://alion.io/company/stblaw","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":14,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-02T11:11:50Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Simpson Thacher & Bartlett LLP is one of the world’s leading international law firms. The Firm was established in 1884 and has approximately 2,000 lawyers. Headquartered in New York with offices in Beijing, Boston, Brussels, Hong Kong, Houston, London, Los Angeles, Luxembourg, Palo Alto, San Francisco, São Paulo, Tokyo and Washington, D.C., the Firm provides coordinated legal advice and transactional capability to clients around the globe.\nThe Senior Office Technology Support Analyst is responsible for providing comprehensive, operational and strategic IT service to the New York office. Due to the nature of the role, the team is currently requiring on-site presence five days per week.\nJob Duties & Responsibilities\nSupport all aspects of the IT function within the New York office, including IT infrastructure, computer equipment and peripherals, printers, A/V, telephones, mobile devices, etc.\nMaintain a high level of white glove customer service support for all end-users in Houston, paying particular attention to the needs and requirements of the office’s VIPs ensuring they are fully supported.\nProvide appropriate reports on IT service issues to Global IT leaders and the Director of Administration.\nCollaborate with global teams and other IT Departments where required to deliver a secure, evolving and reliable IT experience for all end-users.\nRespond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues.\nKeep abreast of the latest developments and trends within IT and keep up to date with technological and industry updates.\nMaintain accurate records of all Service Desk interactions and assist local and global analysts in making sure these details are captured concisely and accurately.\nCreate, maintain and review knowledge base articles and departmental documentation.\nParticipate and contribute to team meetings locally and globally.\nAssist with and coordinate the planning, scheduling and execution of computer equipment installations, office moves, imaging and upgrades where required.\nHelp maintain inventories and all stock including but not limited to; laptops, desktops, printers, mobile devices, printers, printers and all desktop-based IT peripherals.\nAssist with the setup, coordination, configuration and troubleshooting of AV equipment for meetings, conferences and events.\nBe a point person for off-site setups including but not limited to, local Partner Retreats/Conferences, Partner events, and home setups as required.\nWork with 3rd level support diagnosing and troubleshooting escalated issues.\nMust have schedule flexibility to work different shifts during normal business hours and occasional after-hours and weekend support when required by Firm, office or department priorities.\nPerform other duties as assigned.\nEducation\nRequired\nBachelor's degree and technical certifications in lieu of a college degree\nPreferred\nCompTIA A+, Network+\nSkills and Experience\nRequired\n4-5 years of experience providing direct IT support to customers, preferably in a law firm.\n4-5 years+ of experience in configuring, installing and maintaining PC operating systems and related hardware devices.\nDemonstrable knowledge of various telecom systems and A/V equipment.\nAbility to effectively present information verbally and in writing.\nMust have superior judgment and the ability to deal discreetly with confidential information.\nAbility to always interact well and professionally with all levels and departments.\nAbility to self-direct, manage multiple priorities, analyze needs, and implement solutions in a high-pressure environment.\nStrong attention to detail.\nWhite glove customer service experience.\nMust be flexible and willing to work additional hours as needed.\nPreferred\nITIL V4, CompTIA A+ and Network+ are a plus.\nPrior experience in a professional services environment is required; experience in a regional office of a global law firm is preferred.\nSalary Information\nNY Only: The estimated base salary range for this position is $100,000 to $120,000 at the time of posting.\nThe actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.\nSimpson Thacher will not sponsor applicants for work visas for this position.\nPrivacy Notice\nFor information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice.\nSimpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.\n#LI-Onsite","description_format":"text","description_chars":5529,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-29T09:22:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 82 · green card filings: 5","filings_12m":82,"filings_prev_12m":71,"green_card_filings_12m":5,"median_offered_wage_usd":268822,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.841,"p_room":0.75,"age_days":35,"expected_fill_days":50,"reasons":["conf:5","win:late"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/simpson-thacher-bartlett-llp-senior-office-technology-support-analyst","json_url":"https://alion.io/job/simpson-thacher-bartlett-llp-senior-office-technology-support-analyst.json","meta":{"generated_at":"2026-11-02T16:47:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1842699},"rest":"https://alion.io/mcp/rest/get_company?id=1842699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimpson-thacher-bartlett-llp-senior-office-technology-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimpson-thacher-bartlett-llp-senior-office-technology-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimpson-thacher-bartlett-llp-senior-office-technology-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simpson-thacher-bartlett-llp-senior-office-technology-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimpson-thacher-bartlett-llp-senior-office-technology-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1454960}},{"tool":"search_jobs","arguments":{"company":"stblaw.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1454960},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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