{"id":3192223,"url":"https://alion.io/job/simpson-thacher-bartlett-service-desk-analyst","title":"Service Desk Analyst","company":{"id":1842699,"name":"Simpson Thacher & Bartlett","domain":"stblaw.com","url":"https://alion.io/company/stblaw","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":17,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T20:42:17Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Service Desk Analyst is responsible for providing telephone and in-person support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment.\nESSENTIAL JOB DUTIES & RESPONSIBILITIES\nProvide first line support by telephone, Microsoft Teams, remote support tools, email, and in person for Firm applications, computers, mobile devices, peripherals, telephony, and related technology services.\nDiagnosing and resolving software, hardware, account-access, printing, connectivity, remote-access, and collaboration issues; distinguish individual incidents from broader service disruptions.\nCreate and maintain a ServiceNow record for every support interaction requiring troubleshooting or follow-up, including the issue, user impact, troubleshooting performed, resolution, escalation details, and next steps.\nPrioritize incidents and requests based on urgency, business impact, security risk, and departmental guidelines; maintain ownership through resolution or effective escalation.\nCommunicate clear, concise, step by step guidance and provide timely status updates to users, technical teams, and management.\nFollow approved identity verification, password, multifactor authentication, information-security, privacy, and access control procedures. Stop and escalate activity that appears suspicious or falls outside documented authority.\nSupport Microsoft Windows 11, Microsoft 365, Outlook, Teams, Teams Phone, web browsers, Adobe Acrobat, PowerPDF, iManage, Citrix and VPN services, and other Firm or legal-industry applications as assigned.\nUse the IT Service Desk Teams Call Queue according to departmental procedures, including call ownership, voicemail handling, outbound caller identification, and presence management.\nConfigure, test, troubleshoot, secure, and support laptops, smartphones, tablets, headsets, desk phones, and other endpoint devices for office, remote, domestic, and international use.\nAssist with device deployment and lifecycle activities, including imaging, setup, software installation, testing, secure wiping, loaner equipment, and restoration to standard configuration.\nCreate and improve knowledge articles, troubleshooting documentation, standard operating procedures, and user guidance; share knowledge with teammates and contribute to continuous improvement.\nIdentify recurring incidents, service gaps, and opportunities for automation or process improvement, and communicate recommendations to Service Desk management.\nParticipate in shift handoffs, major incident support, planned technology rollouts, onboarding and offboarding activities, training, and coverage outside standard hours when assigned.\nProtect confidential, privileged, personal, and Firm information and comply with all Firm policies and departmental procedures.\nPerform other duties as assigned.\nEDUCATION\nRequired\nHigh School diploma or GED equivalent required\nPreferred\nTechnical skill coursework preferred\nSKILLS AND EXPERIENCE\nRequired\n2 to 4 years of relevant experience required.\nAbility to present information effectively verbally and in writing.\nAbility to communicate step-by-step procedures to users in a clear and concise manner.\nBasic math skills: addition, subtraction, multiplication, division.\nWorking knowledge of Windows 11, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets, and laptops.\nAbility to effectively prioritize and plan work to meet deadlines in high pressure environment.\nStrong attention to detail, analytical and problem solving skills.\nStrong customer service skills.\nAbility to master functionality of new Firm applications quickly and effectively.\nPHYSICAL DEMANDS (REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS)\nSedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.\nSitting: Remaining in the seated position, particularly for sustained periods of time\nWalking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another\nLifting: Raising objects from a lower to a higher position or moving objects horizontally\nCarrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder\nPulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force\nBending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees\nReaching: Extending hand(s) and arm(s) in any direction\nWORK ENVIRONMENT\nThe worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment)\nSalary Information\nNY Only: The estimated base salary range for this position is $80,000 to $95,000 at the time of posting.\nThe actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible.\nSimpson Thacher will not sponsor applicants for work visas for this position.\nPrivacy Notice\nFor information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice.\nSimpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.\n#LI-Hybrid","description_format":"text","description_chars":6580,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-24T02:26:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 82 · green card filings: 5","filings_12m":82,"filings_prev_12m":71,"green_card_filings_12m":5,"median_offered_wage_usd":268822,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:33","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/simpson-thacher-bartlett-service-desk-analyst","json_url":"https://alion.io/job/simpson-thacher-bartlett-service-desk-analyst.json","meta":{"generated_at":"2026-10-26T14:59:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19876,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1842699},"rest":"https://alion.io/mcp/rest/get_company?id=1842699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsimpson-thacher-bartlett-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsimpson-thacher-bartlett-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsimpson-thacher-bartlett-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/simpson-thacher-bartlett-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsimpson-thacher-bartlett-service-desk-analyst"}]}