{"id":3280700,"url":"https://alion.io/job/sims-nigeria-call-coordinator","title":"Call Coordinator","company":{"id":3905352,"name":"SIMS Nigeria","domain":"simsng.com","url":"https://alion.io/company/sims-nigeria","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4000,"max_usd":9000,"period":"year","method":"role_country_seniority_unknown","sample_n":25},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T09:04:42Z","employer_posted_date":null,"last_verified_at":"2026-10-26T09:04:42Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria. Our journey of consistent growth and dedication has been driven by a commitment to quality in every aspect of our business. From our highly skilled and well-informed staff to the innovations and processes we bring to bear to ensure each customer receives top-tier service and dependable products.\n\nWith pride, we believe we are on a journey to building a legacy rooted in trust, innovation, and exceptional standards riding on our partnership with Samsung, Royal Electronics, Panasonic, Philips, Beko, Kenwood, Powermatic, and many others. Our values continue to guide us, allowing SIMS Nigeria Limited to thrive in a constantly evolving market while delivering lasting value to our customers, partners, and people across Nigeria. With premium products and unmatched service, we are honored to represent these trusted brands in Nigeria, bringing innovation and quality products directly to our customers with the sole aim of enriching their lives.\n\nAs we continue to expand and adapt to meet the growing needs of our market, SIMS Nigeria Limited remains committed to setting the standard in product quality and service across the nation.\n\nWe are recruiting to fill the position below:\n\nJob Title: Call Coordinator \n\nLocations: Abuja, VI - Lagos, and Aba Road - Rivers\n\nEmployment Type: Full-time\n\nJob Summary\n\nWe are seeking a highly organized and customer-focused Call Coordinator to manage and coordinate incoming service requests, schedule field service activities, and ensure timely resolution of customer issues.\nThe ideal candidate will serve as the primary point of contact for customers requiring after-sales support, ensuring service calls are accurately logged, assigned, monitored, and closed in accordance with company standards and Service Level Agreements (SLAs).\nThe Call Coordinator will work closely with Service Engineers, Technicians, Service Centers, and Customer Service teams to deliver an excellent customer experience.\n\nKey Responsibilities\n\nMonitor the progress of all open service calls and follow up to ensure completion within agreed service level agreements (SLAs).\nCollaborate with Customer Service, Technical Support, Logistics, and Branch Operations to ensure seamless service delivery.\nCoordinate technician schedules to maximize productivity and ensure timely service delivery.\nEnsure all service requests are properly documented and closed in the service management system.\nReceive, log, and manage incoming customer service requests through phone, email, and other communication channels.\nCommunicate appointment schedules, service updates, and expected resolution timelines to customers.\nSupport warranty verification and ensure service requests comply with company policies and procedures.\nFollow up with customers after service completion to confirm issue resolution and measure customer satisfaction.\nEscalate unresolved or high-priority service issues to the appropriate supervisor or manager for prompt action.\nGenerate daily, weekly, and monthly reports on service call volumes, response times, pending jobs, and completion rates.\nRegister service calls accurately in the service management system, ensuring all customer and product information is complete.\nMaintain confidentiality of customer information and comply with company data protection policies.\nCoordinate with Service Centers and Spare Parts teams to ensure required parts and resources are available before technician dispatch.\nIdentify recurring service issues and recommend process improvements to enhance service efficiency and customer satisfaction.\nSchedule and assign service requests to field technicians or service engineers based on location, availability, skill set, and priority.\nMaintain accurate records of customer interactions, service requests, technician assignments, and service outcomes.\n\nQualifications & Experience\n\nExperience in the consumer electronics, home appliances, telecommunications, or technical service industry is an added advantage.\nBachelor's Degree or Higher National Diploma (HND) in Business Administration, Customer Service, Operations Management, or a related field.\nExperience using CRM, ERP, or service management systems is preferred.\nMinimum of 4 years' experience in customer service, call coordination, service administration, or dispatch operations.\n\nHow to Apply\n\nInterested and qualified candidates should send their CV to:  using the Job Title and Location as the subject of the email.\n\nApplication Deadline:\n16th November, 2026.","description_format":"text","description_chars":4672,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-26T16:17:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["seen:6","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/sims-nigeria-call-coordinator","json_url":"https://alion.io/job/sims-nigeria-call-coordinator.json","meta":{"generated_at":"2026-11-02T14:53:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20573,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905352},"rest":"https://alion.io/mcp/rest/get_company?id=3905352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsims-nigeria-call-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsims-nigeria-call-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsims-nigeria-call-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sims-nigeria-call-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsims-nigeria-call-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3280700}},{"tool":"search_jobs","arguments":{"company":"simsng.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3280700},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}