{"id":489194,"url":"https://alion.io/job/simular-product-user-operations-intern","title":"Product & User Operations Intern","company":{"id":34173,"name":"Simular","domain":"simular.ai","url":"https://alion.io/company/simular","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":60,"open_postings":21,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false}],"status":"live","first_seen_at":"2026-07-29T13:06:19Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-17T00:04:52Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":78},"description":"Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing.\nOur users are doing things with autonomous agents that nobody has done before, which means they hit problems nobody has documented. Sitting between those users and the product team is one of the highest-signal seats in the company.\nYou'll be the person who knows what users are actually struggling with, and who makes sure that knowledge reaches the people who can fix it.\nWhat you'll do\nHandle frontline user support: answer support email, Discord questions, and tickets clearly and quickly\n\nOwn the feedback loop from users into the product backlog: triage, categorize, and quantify what people are hitting\n\nSupport release operations: track what is shipping, write release notes, and verify things work as intended after they land\n\nMaintain help docs, canned responses, and the knowledge base so common questions stop being asked twice\n\nTrack feature timelines, release notes, and delivery progress, and keep the team honest about dates\n\nMonitor product metrics such as activation, retention, and feature adoption, and report what's changing\n\nRun onboarding and activation analysis: find where new users stall, and 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