{"id":453233,"url":"https://alion.io/job/simulmedia-client-success-manager","title":"Client Success Manager","company":{"id":174592,"name":"Simulmedia","domain":"simulmedia.com","url":"https://alion.io/company/simulmedia","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":123000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2023-03-27T13:15:15Z","employer_posted_date":"2023-03-27","last_verified_at":"2026-10-28T22:53:50Z","board_verified":true,"closed_at":null,"days_open":1311,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1310},"description":"Simulmedia is transforming the way brands, marketers and agencies reach audiences. Our leading advertising platform, TV+, allows clients to unlock new viewers across linear TV, CTV and video games. From advanced data analytics to predictive modeling to real-time analytics and more, our cutting-edge tools make it easy for advertisers to deliver impactful campaigns that drive measurable outcomes.\nOur Client Success Manager is someone who has a passion for problem-solving and account management and is seeking a role with direct impact on the short- and long-term success of our clients’ business. Excellent communication and analytical skills are critical. The individual needs to be able to break down complex data-driven solutions with simplicity, think strategically about a client’s business to drive results through relevant campaigns, and liaise with stakeholders ranging from agency media planners and buyers to brand CMOs and CEOs.\nResponsibilities:\nHave a strong understanding of Simulmedia’s value proposition and product offerings\nUnderstand customer business objectives and pain points (e.g., to tailor Simulmedia’s solutions to solve client challenges, etc.)\nHave a deep comprehension of how marketers operate and make decisions\nCollaborate with sales to evaluate potential partnerships (MSAs, SOWs, etc)\nServe as main day-to-day point of contact for clients, and partner with Sales to drive renewal revenue and new business opportunities\nDefine and own current account plans to drive client’s key performance metrics, while developing account growth plans to drive incremental renewal business\nCraft compelling stories around data insights & analytics to demonstrate the value of Simulmedia’s TV+Ⓡ platform\nOwn client list and manage expectations/timelines, acting as the project manager with internal stakeholders\nDeliver platform demos and custom analytics/reporting to prospective and current clients\nPartner with planning and activation teams to to successfully and seamlessly deliver against nuanced campaign objectives\nProactively champion new product initiatives to enhance our differentiation in market, identifying emerging trends and opportunities through research and client engagement\nAttend and collaborate in onsite, in-person meetings on a regular daily basis\nQualifications:\n3-5 years of client service experience in account management, media sales, marketing, advertising, or ad tech\n3+ years of experience managing multiple client accounts simultaneously\nExperience working with marketing decision-makers in companies as well as collaborating with agency partners\nTrack record of reaching and exceeding business targets\nDetail-oriented, proactive, and organized\nStrong verbal and written communication skills\nExperience in interpreting data and sharing client analyses in a compelling format\nPeople-driven, with strong interpersonal skills\nAdaptable person who can deal with rapidly changing TV industry and thrives on working in a data-driven environment\nBonus: Experience in both linear TV and either CTV or programmatic video","description_format":"text","description_chars":3063,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-06T09:09:48Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long 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