{"id":471720,"url":"https://alion.io/job/sinch-data-analyst-ii-cx-analytics","title":"Data Analyst II - CX Analytics","company":{"id":33778,"name":"Sinch","domain":"sinch.com","url":"https://alion.io/company/sinch","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":38,"ghost_share":0,"stale_share":0.132,"repost_share":0.026,"time_to_fill_p50_days":5,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brasília, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":70000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1713},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"dbt","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Looker","optional":false},{"name":"SQL","optional":false},{"name":"Snowflake","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-24T20:58:10Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":50},"description":"ABOUT SINCH\nSinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.\nWhether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.\nAt Sinch we \"Dream Big\", \"Win Together\", \"Keep it simple\", and \"Make it Happen\". These values are our foundation!\nDESCRIPTION\nThe Customer Experience Analytics (CXA) team is an enablement team: we sit between how product data is created and how it's consumed across the company. On the creation side, we help Product and Engineering teams define event schemas and taxonomy so that data is generated consistently and reliably from the source. On the consumption side, we help other teams use that data in a simple, self-service way. In between, we own data quality, governance, and monitoring - making sure data stays trustworthy from creation to consumption.\nThis is a mid-level role. We're not looking for someone who already has every tool or years of polished experience - we're looking for someone with solid analytical fundamentals who is genuinely motivated to learn, adapts quickly, and takes ownership of problems until they're resolved. You'll grow into the specifics of our stack; what matters most is how you think and how you work.\nYou'll work with global teams across time zones, partnering with Product Managers, Engineering Managers, Software Engineers, and Customer Success. Our stack today includes RudderStack, Snowflake, dbt, and Tableau, and we're migrating toward BigQuery and Looker - but familiarity with these specific tools is not a requirement (more on that below).\nMAIN RESPONSIBILITIES\nData Quality & Schema Governance: Help define, document, and evolve event schemas and tracking plans. Monitor data quality end-to-end, investigate issues from a metric back to its source, and support the lifecycle process for new and deprecated events.\nSelf-Service Enablement: Build and maintain data models, dashboards, and documentation that let Product, Engineering, and other stakeholders answer their own questions without depending on our team for every request.\nPipeline & Data Modeling: Create and maintain clean, reliable, well-tested data models that other teams and downstream tools can depend on.\nBehavioral & Customer Journey Analysis: Use SQL and product analytics tools to help map user behavior and the customer journey when it's needed to support a schema, quality, or enablement decision - this is part of the job, not the primary focus of it.\nCross-Team Collaboration: Act as a reliable point of contact for Product and Engineering teams on data definitions, event tracking questions, and governance decisions.\nData Culture: Train stakeholders to use self-serve analytics tools autonomously, and help spread good data practices across the organization.\nREQUIREMENTS\nSome experience in Data Analytics, Analytics Engineering, or a similar role - we care more about your ability to learn fast and take ownership than about years of experience.\nSolid SQL fundamentals, with the ability to reason about schemas and data structure, not just write queries.\nComfortable learning new tools quickly; you don't need prior experience with our specific stack.\nStrong ownership mindset: you take on problems, work through them independently, and know when and how to ask for help when you're stuck.\nGenuine curiosity about data quality, taxonomy, and how data is structured \"under the hood\" - not just about the insights on top of it.\nA bachelor's degree in a quantitative or business-related subject (e.g., Computer Science, Mathematics, Engineering, Economics, or similar) - or equivalent practical experience.\nAdvanced fluency in English, both verbal and written.\nNICE TO HAVE\nExposure to event-driven tracking, product event architecture, or Customer Data Platforms (e.g., RudderStack, Segment).\nHands-on experience with dbt, BigQuery, Looker and similar tools.\nExperience mapping or analyzing the customer journey (funnels, retention, cohort analysis).\nExperience working in a global company across multiple time zones.\nTelecom, CPaaS, or B2B SaaS experience.\nAdvanced fluency in English, both verbal and written.\nBENEFITS\nStay Healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.\nFlexible Benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.\nFamily First: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.\nEveryday Wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options.\nSecure Your Future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.\nDiversity and Inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.\nTake a Break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.\nOUR HIRING PROCESS\nWe are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.\nWe believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!","description_format":"text","description_chars":6123,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-06T13:32:36Z"},{"event":"reopen","at":"2026-10-15T06:20:47Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.199,"p_room":0.35,"age_days":50,"expected_fill_days":5,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/sinch-data-analyst-ii-cx-analytics","json_url":"https://alion.io/job/sinch-data-analyst-ii-cx-analytics.json","meta":{"generated_at":"2026-10-25T02:25:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3657,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33778},"rest":"https://alion.io/mcp/rest/get_company?id=33778"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsinch-data-analyst-ii-cx-analytics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsinch-data-analyst-ii-cx-analytics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsinch-data-analyst-ii-cx-analytics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sinch-data-analyst-ii-cx-analytics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsinch-data-analyst-ii-cx-analytics"}]}