{"id":1956337,"url":"https://alion.io/job/sinch-mgr-technical-account-management","title":"Mgr, Technical Account Management","company":{"id":33778,"name":"Sinch","domain":"sinch.com","url":"https://alion.io/company/sinch","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":43,"ghost_share":0,"stale_share":0.116,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":136000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":490},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-06T11:39:54Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-17T19:52:51Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":10},"description":"Technical Account Manager (Email)\nSinch is looking for a manager to focus on leading our team of Email Technical Account Managers. The Email Technical Account Management teams are responsible for onboarding and providing full lifecycle support for our Deliverability Services customers. Deliverability Services is an amazing product suite coupled with world-class support which drives company growth and success. As a Sinch Email Technical Account Manager leader, you’ll be instrumental in building phenomenal customer experiences, mentoring and recruiting talent, and ensuring that we exceed customer expectations.\nResponsibilities\nAbility to build professional and trusting relationships with customers and internal leaders and executives\nServe as a customer escalation point for the TAM team\nBuild and maintain a structure for TAM success via establishing processes and procedures including Key Performance Indicators\nEnsure Sinch Email and its clients are in compliance with service level agreement (SLAs), terms of service (TOS), acceptable use policy (AUP)\nCreate and develop future TAM onboarding and training\nResponsible for reporting on and improving customer engagement and retention\nProactively contact clients to establish strong relationships\nIdentify and make recommendations for ways to improve our processes, tools, and materials to enhance the customer experience\nConduct one-on-one meetings with TAMs\nWork with the Sales team to identify revenue growth opportunities through utilization of new services and/or contract renewals\nRequirements\n4+ years of related customer service or technical account management\n2+ years of experience serving as a people leader\nSkilled in providing virtual presentations, online webinars, and remote troubleshooting\nStrong communication (verbal and written), critical thinking and analytical skills\nFull understanding on how to apply service level agreements (SLAs)\nExhibits excellent attention to detail\nAbility to manage multiple priorities and tasks simultaneously\nExperience with calculating and analyzing churn and retention metrics\nThe role is open to candidates based in either Singapore or Australia.\nPreferred\nExperience with email technologies, DNS and API usage\nZendesk experience\nCRM experience\nOUR HIRING PROCESS\nWe are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.\nWe believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!\nBenefits\nSTAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans.\nCARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. \nTAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. \nPUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. \nWORK WHEREVER: Our flexible hybrid work offerings allow you to work wherever you are the most productive and successful. It is what you do that matters. \nMAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.","description_format":"text","description_chars":3859,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-06T13:05:41Z"},{"event":"reopen","at":"2026-10-12T00:40:14Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.325,"p_room":0.35,"age_days":10,"expected_fill_days":4,"reasons":["conf:7","velocity","win:tail","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sinch-mgr-technical-account-management","json_url":"https://alion.io/job/sinch-mgr-technical-account-management.json","meta":{"generated_at":"2026-10-17T21:07:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5524,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33778},"rest":"https://alion.io/mcp/rest/get_company?id=33778"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsinch-mgr-technical-account-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsinch-mgr-technical-account-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsinch-mgr-technical-account-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sinch-mgr-technical-account-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsinch-mgr-technical-account-management"}]}