{"id":3330113,"url":"https://alion.io/job/sinch-product-designer-iii","title":"Product Designer III","company":{"id":33778,"name":"Sinch","domain":"sinch.com","url":"https://alion.io/company/sinch","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":24,"ghost_share":0,"stale_share":0.167,"repost_share":0.042,"time_to_fill_p50_days":6,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Design","role_family":"Design","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-10-27T03:29:32Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-09T15:32:40Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"PRODUCT DESIGNER\nABOUT THE ROLE\nClickSend, part of the global Sinch family, is a worldwide leader that helps businesses and developers connect with their customers. Our platform is built around powerful SMS and RCS messaging and handles billions of messages every year, through our user-friendly dashboard, robust APIs and popular third-party integrations.\nWe’re serving customers from around the globe, but our culture was born in Perth. We've built a creative, collaborative, get-it-done environment that has the backing of a major international group and keeps an agile spirit. Our Philippines team already includes colleagues in Product and Engineering, and we share a time zone with Perth, so collaboration happens in real time.\nWe're growing the ClickSend Product Design team to keep pace with our product roadmap. Our designers don't sit in a single product area, we work across the platform and you'll get to know it broadly. You will be an important part of our product development process, responsible for turning business and user needs into well-crafted experiences used by customers around the world.\nDECISION MAKING & SCOPE\nOwn the design end-to-end for features and user journeys in the quarter's priority areas, from user research and conceptual ideation to wireframing, high-fidelity prototyping, and final UI design.\nWork independently but keep the design team close to align priorities and craft.\nUse judgement when requirements are ambiguous or competing. Decide which problems need research, when to reuse or extend existing patterns, and when a design is ready to ship.\nGet up to speed quickly in new product areas and build knowledge of ClickSend's products and customers over time.\nFull time, based in the Philippines, reporting to the Design Lead.\nKEY RESPONSIBILITIES\nFrame the problem: work with Product Managers and Engineers to define the problem, the target users and how success will be measured before designing.\nLead discovery and research: plan and run customer interviews, usability tests and data analysis, and use the findings to shape decisions.\nDesign and prototype: create flows, wireframes, high-fidelity designs and prototypes in Figma, covering every state, edge case and accessibility need. Use AI-assisted tools to explore and prototype faster.\nGrow the design system: build with the ClickSend design system, and propose, design and document new patterns as we develop it.\nDeliver what you design: give engineers clear specs and logic, stay involved during the build, and run design QA so what ships matches the intent.\nWork as one design team: bring your work to our regular co-working and feedback sessions, give candid critique, and support other designers through feedback, pairing and onboarding.\nCommunicate and facilitate: present your work and explain your reasoning to stakeholders, and run workshops and working sessions that help the team reach decisions.\nSUCCESS MEASURES\nFeatures you own move from discovery to release within the planned cycle, with design QA done before launch.\nThe product metrics attached to your work move, for example activation, conversion, task completion or fewer support contacts.\nProduct and engineering partners say your input arrives early enough to shape the solution.\nThe design system is used and extended rather than worked around, and new patterns are documented for the team.\nWithin your first quarter, you're working independently in your allocated area.\nSKILLS AND COMPETENCIES\nStrong craft in interaction, visual and content design, with close attention to detail.\nFluency in Figma and experience working with design systems.\nClear written and spoken communication in English, and confidence presenting to stakeholders.\nNice to have\nExperience using AI tools in your design workflow, or curiosity to explore them.\nAn understanding of front-end technologies.\nEXPERIENCE\n3+ years as a Product Designer or UX/UI Designer on SaaS or complex web applications, including owning features end-to-end.\nA portfolio showing how you frame problems, the research you've run, the trade-offs you made and the results you shipped.\nHands-on experience planning and running usability tests and customer interviews.\nExperience working in agile teams with Product Managers and Engineers.\nNice to have\nExperience with messaging, communications or developer-facing products.\nFamiliarity with growth mechanics such as onboarding, activation and conversion.\nOUR COMMITMENT\nWe are dedicated to building an engaged and talented workforce in an environment that is inclusive, supports flexibility, and welcomes diversity.\nOur core values-Dream Big, Win Together, Keep It Simple, and Make It Happen-serve as the foundation for fostering a culture where diverse thinking, skills, and experiences are embraced, driving innovation and better business results.\nYOUR LIFE AT SINCH\nAt Sinch, being a Sincher means continuously learning and pursuing new challenges. Whether you work in our offices, from home, or in a hybrid model, we celebrate change and embrace the unknown. You'll roll up your sleeves and make a meaningful impact on the world.\nThe path to success is always upward, and opportunities are closer than you think. It's time to chase answers, tackle challenges, and follow your dreams.","description_format":"text","description_chars":5262,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-27T11:49:26Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.645,"p_room":0.35,"age_days":13,"expected_fill_days":6,"reasons":["conf:5","velocity","win:tail"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/sinch-product-designer-iii","json_url":"https://alion.io/job/sinch-product-designer-iii.json","meta":{"generated_at":"2026-11-09T17:00:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33778},"rest":"https://alion.io/mcp/rest/get_company?id=33778"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsinch-product-designer-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsinch-product-designer-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsinch-product-designer-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sinch-product-designer-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsinch-product-designer-iii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3330113}},{"tool":"search_jobs","arguments":{"company":"sinch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3330113},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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