{"id":2363375,"url":"https://alion.io/job/sinch-product-designer","title":"Product Designer","company":{"id":33778,"name":"Sinch","domain":"sinch.com","url":"https://alion.io/company/sinch","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0.071,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Design","role_family":"Design","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":134000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":468},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Figma","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-12T09:57:52Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T16:14:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Product Designer\nRole Purpose\nThis role sits in APAC and works across Engage product areas alongside product teams in the region and the global design team. You will often be the only designer in a given product area, so you will need to set your own direction, decide where design effort is best spent, and bring your partners along with you.\nThe APAC design team works to a shared focus (Hedgehog Concept) and you would be expected to align to it and contribute to it. What we are best at is turning customer and product insight into design that moves the business, not just how it looks but how it performs. Our economic engine is turning that insight into two things. Fewer blockers between a customer and their next message, and more capabilities they will pay to add. Both grow gross profit.\nDecision Making & Scope\nWorks with a high degree of autonomy. Owns design decisions end to end within assigned product areas, from problem framing through to hand-off, without day to day direction. \nApplies judgement where requirements are ambiguous or competing. Decides which problems warrant research, which existing patterns to reuse and which to extend, and when a design is ready to ship. \nReports to the Senior Manager, Product Design APAC for performance and development. Works with the Engage Product Design lead on project direction and prioritisation, so the work stays aligned to the Engage vision. \nBased in APAC and works across Engage product areas. Collaborates daily with a globally distributed design and product team across EMEA and North America. \nKey internal stakeholders are Product Managers, Engineering leads, the global Product Design team, Marketing, Sales and Support. Key external contact is with customers and prospects through research and testing. \nDesign decisions here shape how customers experience the product, which flows through to activation, conversion, retention and support load. Weak decisions show up as rework for engineering and friction for customers. \nKey Responsibilities\nCollaborate closely with product, design, and development team members to understand existing state functionality, establish new concepts, and determine the best way forward to align with our vision. \nDraft user workflows, wireframes, and other necessary artifacts to drive the design process toward a user-centered outcome. \nDraft high-fidelity screens and prototypes in Figma (using our robust design system), document necessary logic and edge cases, and communicate your design intent to a remote development team. \nEnsure that design intent is maintained through development and perform design QA before the design is ready for release. \nEngage in evaluative user research to test hypotheses, as needed. \nAdvocate for the value of human-centered design throughout the organization. \nAlign your work to the team's Hedgehog Concept and account for it in the weekly design team meeting, covering how you have used AI to work differently, what you are getting best at, and how the work feeds the economic engine. \nSuccess Measures\nDesign work ships. Features owned by this role move from discovery through to release within the agreed cycle, with design QA completed before launch. \nMeasurable movement on the product metrics attached to the work, such as activation, conversion, task completion or a reduction in support contacts. \nProduct and engineering partners report that design input arrives early enough to shape the solution rather than decorate it. \nThe design system is used and extended rather than worked around. New patterns are contributed back and documented for the wider team. \nDesign decisions are backed by evidence. Hypotheses are tested before build wherever the risk warrants it. \nOperating independently within the first twelve months, needing direction on priorities rather than on craft. \nContributes to how the team works through critique and improvements to design practice. \nWork traces back to the economic engine. Design output either removes a blocker between a customer and their next message or adds a capability customers will pay for. \nSkills and Competencies\nWorking in a global team \nHigh attention to detail \nConfident and articulate communicator \nAbility to collaborate and build strong internal and external relationships \nCustomer solution focused \nSound knowledge with front end development technologies \nWorks autonomously with minimal direction and is comfortable being the only designer in a product area \nSets direction in ambiguity rather than waiting for a fully formed brief \nStrong written communication for an async, globally distributed team \nConfident facilitating workshops, critique and stakeholder sessions \nUses AI tooling to speed up research synthesis and day to day design workflow \nExperience\nProven experience working as a Product Designer. \nHave product design experience at a SaaS company \nHave experience with CRM/ERP products or messaging software. \nAt least 3 years designing digital products, including time owning a product area end to end \nA portfolio showing both user research and UI execution, not one at the expense of the other \nTrack record of shipping features for web applications and seeing them through development \nExperience running evaluative research and usability testing to settle design questions \nExperience working in an agile team with Product Managers and Engineers \nExperience working across time zones in a distributed team \nProficient with Figma, and comfortable using Jira and Confluence \nEducation and Qualifications\nQualified in UX, Graphic Design or Industrial Design. \nEquivalent practical experience evidenced by a portfolio is equally acceptable. \nWe are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity. Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.\nWe value our team by offering;\nWHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy. \nPUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver\nCELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest. \nTAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.\nSTAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs\nTAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses\nCARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.\nMAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. \nTREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more. \nIf you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now!","description_format":"text","description_chars":7729,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Hybrid work","Parental leave","Professional 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