{"id":946135,"url":"https://alion.io/job/sinch-program-manager-ii","title":"Program Manager II","company":{"id":33778,"name":"Sinch","domain":"sinch.com","url":"https://alion.io/company/sinch","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":43,"ghost_share":0,"stale_share":0.116,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75200,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-09-15T18:38:03Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T19:52:51Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":31},"description":"ABOUT SINCH\nSinch’s vision is to connect every business with every customer, everywhere in the world. More than 200,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.\nWhether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.\nAt Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!\nDESCRIPTION\nAs Program Manager II, you will oversee multiple complex emergency servicestechnical projects and initiatives that drive product development and technical innovation. You will work closely with network planning teams, product management, and other stakeholders to ensure programs are delivered on time, meet quality standards, and align with business goals. This role requires strong program management expertise combined with a solid understanding of emergency services operations and NG911.\nKey Responsibilities:\nLead and coordinate multiple projects supporting 911, NG911, public safety, telecommunications, or emergency services programs.\n\nDemonstrated experience leading projects to deliver complex technical programs within scope, schedule, and budget\n\nDevelop and maintain detailed program plans, including timelines, milestones, resources, and dependencies\n\nIdentify, track, and mitigate program risks and issues, escalating when necessary to maintain program health\n\nExperience working with Public Safety Answering Points (PSAPs), emergency communications centers, state and local government agencies, or telecommunications providers.\n\nFacilitate cross-functional collaboration between network planning, product management, network operations centers, and other teams to ensure alignment and successful delivery\n\nMonitor and report program progress, metrics, and status to senior leadership and stakeholders\n\nDrive continuous improvement of program management processes within the engineering organization\n\nSupport capacity planning, resource allocation, and prioritization across emergency services projects\n\nREQUIREMENTS\nMinimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.\n\nStrong understanding of E911 and Next Generation 911 (NG911) technologies and services.\n\nKnowledge of ESINets, SIP-based communications, call routing, emergency call delivery, and related telecommunications infrastructure.\n\nFamiliarity with NENA standards, FCC regulations, and public safety industry best practices.\n\nUnderstanding ofcarrier, CLEC, ILEC, wireless, VoIP, call flows and emergency services environments.\n\nAbility to interpret technical documentation and communicate technical concepts to non-technical stakeholders.\n\nExcellent communication and stakeholder management skills, able to work with technical and non-technical teams\n\nExperience with program management tools (MS Project, Click Up or similar)\n\nAbility to manage competing priorities and lead through influence in a fast-paced environment\n\nThis role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA\nOUR HIRING PROCESS\nWe are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.\nWe believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!\nBenefits\nSTAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.\n\nCARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.\n\nSECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.\n\nTAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.\n\nPUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.\n\nWORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work,that matters.\n\nMAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.\n\nTREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program.\n\nThe annual starting salary for this position is between $75,200 - $100,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until September 22, 2026at a minimum. 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