{"id":1248921,"url":"https://alion.io/job/singapore-information-technology-end-user-computing-euc-engineer","title":"Information Technology - End User Computing (EUC) Engineer","company":{"id":450563,"name":"Singapore Airlines","domain":"singaporeair.com","url":"https://alion.io/company/singaporeair-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":273},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"ITIL","optional":false},{"name":"Machine Learning","optional":false},{"name":"UiPath","optional":false}],"status":"live","first_seen_at":"2026-09-24T02:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-23T15:31:11Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Job Description\nThe successful candidate will join the SIA Group's IT Infrastructure team. In this role, you will play a pivotal part in driving the transformation of End-User Computing (EUC) through the integration of AI-driven solutions and automation, ensuring a secure, efficient, and future-ready IT infrastructure.\nKey Responsibilities:\nEUC Project Management and Delivery\nCollaborate with internal teams and external vendors to manage and deliver EUC projects on time and within budget.\nIntegrate AI and automation tools to streamline workflows, improve efficiency, and reduce manual tasks.\nAdministration of Microsoft Technologies\nAdminister, maintain, and support Microsoft technologies like Entra, Intune, and O365, optimizing them for performance and security.\nDevelop and implement automated workflows for tasks such as user provisioning, patch management, software distribution, and compliance monitoring.\nDevice Management and Automation\nManage and administer end-user devices (laptops, smartphones, tablets), ensuring they are secure, compliant, and up-to-date.\nUse automation tools to streamline updates, security patches, and compliance checks, reducing manual effort and improving efficiency.\nTechnical Troubleshooting and AI-Driven Solutions\nTroubleshoot technical issues related to end-user computing, leveraging AI-powered diagnostic tools to minimize downtime and enhance user experience.\nUse predictive analytics and machine learning models to proactively identify and address potential issues.\nTechnical Documentation and Knowledge Sharing\nCreate and maintain detailed technical documentation, including user guides and training materials, using AI-based knowledge management systems.\nEnsure accuracy and consistency across all documentation with AI-powered tools.\nCollaboration and IT Service Delivery\nWork closely with IT team members and other departments to ensure seamless delivery of IT services.\nFoster effective communication and teamwork to achieve shared goals.\nEmerging Technologies and Innovation\nStay updated on emerging technologies, particularly in AI and automation, and evaluate their potential for enhancing IT operations.\nDrive the adoption of AI and machine learning technologies to deliver innovative IT solutions.\nRequirements\nBachelor’s degree in Information Technology, Computer Science, or a related field.\nAt least 3 years of hands-on experience in an EUC Engineer or similar IT Infrastructure role.\nStrong troubleshooting skills for resolving complex technical issues.\nFamiliarity with IT infrastructure technologies such as Networking, Virtual Desktop Infrastructure (VDI), AWS Cloud, and Information Security.\nAdvanced proficiency in Microsoft technologies, including Entra, O365, and Intune.\nIndustry-recognized certifications such as MCSE, CCNA/CCNP, AWS, ITIL is prefered.\nCertifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath) are preferred.\nExcellent oral and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.\nStrong interpersonal skills.\nPassion for delivering exceptional customer service, with a focus on enhancing user experience through AI-driven and automated solutions.\nProactive in staying updated on emerging technologies, particularly in AI, automation, and EUC, with a commitment to applying these advancements to drive organizational success.\nWe thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be 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