{"id":2810765,"url":"https://alion.io/job/singer-sri-lanka-customer-experience-executive","title":"Customer Experience Executive","company":{"id":3000159,"name":"Singer Sri Lanka","domain":"singersl.com","url":"https://alion.io/company/singersl","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rooster","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maharagama, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-21T07:29:09Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-11-03T07:29:07Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":104},"description":"Role Overview\nAs a Customer Experience Executive at Singer (Sri Lanka) PLC, you will enhance front-end service operations at our Maharagama Service Centre by ensuring exceptional customer experiences. You will be responsible for:\nServing as the primary point of contact for customers, handling inquiries, complaints, and service issues professionally and empathetically.\nEnsuring timely and effective resolution of customer issues according to defined service level standards.\nCoordinating with internal teams to escalate and resolve complex customer cases efficiently.\nMonitoring service performance, customer feedback, and service trends to identify improvement opportunities.\nSupporting customer journey mapping, process improvements, quality assurance, and management reporting to enhance the overall customer experience.\nPersonal Profile\nHigher National Diploma or Degree in Engineering, Management, or an equivalent qualification.\nMinimum 3+ years’ experience in a customer service or customer experience role (managerial exposure is an added advantage).\nStrong communication skills in Sinhala and English; Tamil proficiency will be an added advantage.\nStrong analytical, problem-solving, and decision-making skills with proficiency in MS Office (Advanced Excel) and CRM systems.\n•Ability to work under pressure, manage multiple cases, maintain a positive attitude, and build strong customer relationships, including corporate and VIP customers.","description_format":"text","description_chars":1451,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Tamil","level":"Advanced (C1)","optional":true},{"language":"Sinhala","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-18T09:31:49Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.322,"p_room":0.28,"age_days":104,"expected_fill_days":25,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/singer-sri-lanka-customer-experience-executive","json_url":"https://alion.io/job/singer-sri-lanka-customer-experience-executive.json","meta":{"generated_at":"2026-11-03T08:24:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3000159},"rest":"https://alion.io/mcp/rest/get_company?id=3000159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsinger-sri-lanka-customer-experience-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsinger-sri-lanka-customer-experience-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsinger-sri-lanka-customer-experience-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singer-sri-lanka-customer-experience-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsinger-sri-lanka-customer-experience-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2810765}},{"tool":"search_jobs","arguments":{"company":"singersl.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2810765},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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