{"id":4007282,"url":"https://alion.io/job/singtel-ad-workforce-planning-retail","title":"AD Workforce Planning Retail","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-10T06:52:35Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T07:59:36Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T07:59:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.\nWe are seeking an experienced workforce planning leader to shape and drive the workforce strategy across our Retail business. Working closely with senior leaders across Retail, People & Culture and Operations, we will rely on your expertise to translate business objectives into workforce solutions that optimise customer outcomes, employee experience and commercial performance.\nBased in Macquarie Park, this is an opportunity to lead a high-performing team, influence strategic decision-making and drive workforce transformation initiatives that support the ongoing success and growth of our Retail network.Please note that we are open to candidates based in Melbourne or Perth.\nWhat You'll Do\nLead the development and execution of workforce planning strategies that align with Retail business objectives and customer demand.\nOversee labour forecasting, workforce scheduling and capacity planning across a geographically dispersed retail network.\nDrive labour cost optimisation and workforce productivity through forecasting, analytics, reporting and performance management.\nPartner with senior leaders to support strategic workforce decisions, operational planning and change initiatives.\nLead and develop a high-performing workforce planning team, fostering a culture of accountability and continuous improvement.\nChampion the adoption of workforce management technology, automation and data-driven decision making.\nEnsure workforce planning activities remain compliant with enterprise agreements, employment legislation and organisational policies.\nIdentify and implement initiatives that enhance workforce effectiveness, employee experience and operational performance.\nWhat You Bring\nExtensive experience leading workforce planning, forecasting, scheduling or workforce management functions within a large and complex organisation.\nProven ability to develop and execute workforce strategies that support both operational and commercial outcomes.\nStrong leadership experience with a track record of building, coaching and developing high-performing teams, both onshore and offshore.\nAdvanced analytical capability with the ability to interpret complex data and provide actionable business insights.\nExperience managing labour budgets, workforce productivity initiatives and operational performance metrics.\nExceptional stakeholder management skills with the ability to influence and collaborate at senior leadership level.\nKnowledge of workforce management systems, resource optimisation methodologies and forecasting best practices.\nStrong understanding of employment legislation, enterprise agreements and workforce compliance requirements.\nThe good stuff….\nCompetitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.\nFlexible working arrangements with opportunities to work three days in the office, two days remote or home.\nVibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.\nCompetitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.\nWe support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.\nDirect your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.\nBuild meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).\nPut your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video.\nFree Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.\nAt Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email  or call 1800 309 170.\nFor more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.","description_format":"text","description_chars":5015,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-10T07:59:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-10T08:57:34Z"},"pay":null,"html_url":"https://alion.io/job/singtel-ad-workforce-planning-retail","json_url":"https://alion.io/job/singtel-ad-workforce-planning-retail.json","meta":{"generated_at":"2026-11-10T08:57:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20776,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-ad-workforce-planning-retail"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-ad-workforce-planning-retail"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-ad-workforce-planning-retail"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-ad-workforce-planning-retail\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-ad-workforce-planning-retail"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4007282}},{"tool":"search_jobs","arguments":{"company":"singtel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4007282},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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