{"id":3728570,"url":"https://alion.io/job/singtel-associate-director-service-topology-engineering","title":"Associate Director, Service Topology Engineering","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":9,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T06:48:54Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T14:55:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.\nAs AD, Service & Topology Engineering, you will lead the engineering and evolution of Optus’ enterprise service topology and dependency capability. You will provide the trusted operational context needed to understand how customer services, network resources, platforms and applications are related and impacted, and you will own the strategy, standards and models that keep that view accurate and reusable across service assurance, Operational Intelligence, AI and automation. Working across Network Operations, Engineering, OSS, Operational Data and Architecture, you will drive end-to-end service visibility, faster root cause analysis and accurate customer and business impact assessment.\nWhat You’ll Do\nOwn and evolve the cross-domain service and topology engineering strategy and capability roadmap across Network Operations.\nLead the engineering and lifecycle management of enterprise service topology models across network, cloud, application and service domains.\nEstablish reusable patterns for service inventory relationships, dynamic topology synchronisation and customer service mapping.\nLead the engineering of cross-domain dependency models linking customer services, network resources, platforms and applications.\nDevelop and govern service impact and failure-propagation models that support accurate impact assessment, prioritisation and root cause analysis.\nEstablish and govern topology accuracy, relationship integrity, metadata and engineering standards, aligned with enterprise architecture, security and data governance.\nDrive service and topology capabilities from engineering through validation into sustained production use, with clear ownership and measures of coverage, accuracy and cost.\nInfluence senior stakeholders on model priorities, topology standards and investment decisions, while managing strategic technology and delivery partners.\nBuild and lead a high-performing service and topology engineering capability, developing people through coaching and structured knowledge transfer.\nWhat makes you perfect for the role?\nExtensive leadership experience across telecommunications, service assurance, topology engineering, OSS, inventory or large-scale technology environments.\nDemonstrated experience leading enterprise-scale service modelling, topology, inventory or dependency engineering across complex operational environments.\nStrong knowledge of service topology, inventory relationships, dependency modelling, service impact analysis, APIs and dynamic synchronisation patterns.\nStrong understanding of network and service architectures and the role of topology in service assurance, analytics, AI and automation.\nProven ability to define capability strategy, engineering standards and roadmaps, and translate them into measurable operational outcomes.\nDemonstrated ability to lead cross-domain teams, influence senior stakeholders and explain complex service and topology concepts clearly.\nStrong commercial, financial and vendor management capability, including investment prioritisation and value realisation.\nRelevant tertiary qualifications in Engineering, Telecommunications, Computer Science, Technology or equivalent significant industry experience.\nThe good stuff…\nCompetitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.\nFlexible working arrangements with opportunities to work three days in the office, two days remote or home.\nVibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.\nCompetitive leave policies, including additional ‘Connected’ days to focus on culture, family, health, community, or whatever’s important to you.\nWe support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.\nBuild meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).\nPut your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video.\nFree Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.\nAt Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences.\nWe are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.\nWe also want to do our best to make our recruitment process inclusive.\nIf you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email  or call 1800 309 170.\nFor more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity","description_format":"text","description_chars":5401,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-04T06:48:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/singtel-associate-director-service-topology-engineering","json_url":"https://alion.io/job/singtel-associate-director-service-topology-engineering.json","meta":{"generated_at":"2026-11-06T15:41:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-associate-director-service-topology-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-associate-director-service-topology-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-associate-director-service-topology-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-associate-director-service-topology-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-associate-director-service-topology-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3728570}},{"tool":"search_jobs","arguments":{"company":"singtel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3728570},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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